Experience

HMARK Consultants

• Pakistan
• Education
• 1 - 100 Employee

• Client Relation Manager

  • Dec 2018 - Present

  Assist students with applications for Study abroad programs, scholarships and international career opportunities. Explain about desired courses, universities and countries to students and their parents. Coordinate with universities to secure the admission. Visa Assistance. Before and after travel guidance. Assist students with applications for Study abroad programs, scholarships and international career opportunities. Explain about desired courses, universities and countries to students and their parents. Coordinate with universities to secure the admission. Visa Assistance. Before and after travel guidance.



Direct Marketing Group

• Karachi,Pakistan

• Business Development Manager

  • Mar 2018 - Nov 2018

   Prospect for potential clients and convert them into increased business opportunities  Engage internal and external contacts  Recognize opportunities for distribution channels, services, and campaigns that will result in sales  Ensure all levels of staff portray the corporation in the best light  Research and cultivate an accurate perception of the organization’s mission and goals  Forecast sales objectives and ensure they are fulfilled by the business development team  Submit and ensure data is accurate on weekly progress reports Show less



Ufone 4G

• Pakistan
• Telecommunications
• 700 & Above Employee

• Business Center Executive

  • Nov 2016 - Mar 2018

   To interact walk in customers and to contribute towards achieving new sales, complaint handling, Service requests, up selling and cross selling targets, ensuring compliance to company guidelines  To ensure proper closing at shift end in terms of monetary and inventory reconciliation, documents completion  To act as focal point for managing the operations of service center in the absence of service center In-Charge  Focus on customer retention and prevention of future churn  Provide feedback to supervisors on important issues/problems faced by the customer to ensure customer retention Show less



Jazz

• Pakistan
• Telecommunications
• 700 & Above Employee

• • Nov 2015 - Nov 2016

   All financial activities (cash collection, reimbursements, and deposit of cash, receiving cash, credit cards etc) Floor and inventory management Daily clinic regarding new products and promos Staff Management and Record keeping Troubleshooting stuck/pending and open orders Strong follow-up on customer’s needs and complaints Meet the service KPIs defined for customer services Focus on customer retention and prevention of future churn Stay updated on all current policies, procedures, promotions, products, and value added services offered by the company Attend training and development programs as and when assigned by the manager Management of projects assigned by the Manager Show less

• • Jul 2013 - Oct 2015

   Meet the service KPIs defined for customer services Focus on customer retention and prevention of future churn Stay updated on all current policies, procedures, promotions, products, and value added services offered by the company Provide feedback to supervisors on important issues/problems faced by the customer to ensure customer retention Ensure resolution of customer complaints Ensure proper behavior/discipline/grooming/punctuality as per requirements and image of company Attend training and development programs as and when assigned by the supervisor Achieve the sales / Vas targets assigned by the company Handling of other activities assigned by the supervisor Show less



Jazz

• Pakistan
• Telecommunications
• 700 & Above Employee

• Team coordinator/Acting Team Lead

  • 2010 - 2013

   Dealing escalated cases where required  Providing representatives all the necessary coaching required  Keeping the track of all team member’s performance on daily, weekly & monthly basis  Fulfilling all the needs of representatives whenever required as per company’s policies  Representing, highlighting and discussing team performance to the direct hierarchy on weekly and monthly basis  Dealing with the customers over the call and proving them the first call resolution  Providing the CSR’s all the necessary coaching’s required  Meeting the standards of adherence as per defined criterion Show less



Galaxy Green Lawn

• Party Manager

  • Jan 2007 - Jan 2010

  Daily customer dealing including parties booking Supervise staff in decorating Lawn for parties Arrangement of caterers and decorators for parties Cash dealing of daily expenses including accounts management Daily customer dealing including parties booking Supervise staff in decorating Lawn for parties Arrangement of caterers and decorators for parties Cash dealing of daily expenses including accounts management