Experience

Aero Travels UK

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Director Of Operations

  • Jul 2019 - Present

  Partaken in initializing the project and developing the blue print. Forecasting the capital required, discounting cash flow and costing.Reviews, analyzes, and evaluates business procedures. Implements policies and procedures that will improve day-to-day operations.Setting up bank accounts, GDS, CRM, Consolidator membership for trading and merchant services.Negotiating with suppliers for NDC, ITX, VFR and JCB fares. Negotiating with merchant services with payment getaway chargersAccountable Person for ATOL License. Managing the sales and admin team.Introducing monthly incentives and KPIs.Establish targets and manage all accounting and finance employees including management accountants and internal auditors.Supervise all audit and internal control processes.Perform regular financial analysis.Participates in the hiring and training of departmental managers.Conducts performance evaluations that are timely and constructive. Maintaining Weekly and monthly performance report for management meetings. Ensures work environments are adequate and safe. Performs other related duties as assigned.



TheTravelDesk

• Director of Operations

  • Oct 2015 - Present

  Overseeing business implementation, functions, introduction and execution of strategies and plans to utilize resources and increase productivity, overall managing and administrating the businessIdentifying business development opportunities, partnerships and sales agreements.Managing client receivables and supplier payables . Handling VIP corporate clients and tailor making personalized tours.Selling 400 nights in Maldives (Hulhumale) in just 42 days and 950 Sunway Lagoon theme park tickets in 2017. speaking to supplier and introducing new packages and achieving suppliers volumes. Implementing incentive plans monthlyTraining and managing a team of travel/tour consultants towards achieving target. Providing quick solutions on any emergencies (Flight delays, vehicle breakdowns, client changes).USA,UK, Schengen, Australia and New Zealand visa consultation and documentation. Asian countries visa submissions and re-applying refusal. Handling repatriation flights due to COVID-19.



Travel Center

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Travel Consultant

  • Mar 2013 - Oct 2015

  Handling inbound Sales call and making cold calls on leads.Handling MSC cruise, Virgin voyagers and Royal Caribbean. Trained 120+ Travel and tour consultants on Amadeus and Worldspan GDS Implemented ATC on the ticketing team and resolved a major issue with the ticketing team on ADM's (Mistakes on one way used fare calculation,penalties and date changes) Coordinating with the airline and ADM's and resolving any issues in the PNRMeeting monthly KPI's and achieving targets. Speaking to DMC and setting up a corporate account.



Anan Wings Travels

• Travel Executive

  • Jul 2010 - Jul 2012

  Handling tailor made travel requirement for corporate with manpower over 1900 employees. Managing client receivables and payables .Arranging Semi-Luxury and Luxury Outbound Tours for VIP's.Amadeus, Galileo, Worldspan system trainings Attending airline/DMC seminars and implementing new policies. Sorting airline debit memos and issuing electronic miscellaneous document and settling BSP. Represented the company in Arab Travel Market. Handling tailor made travel requirement for corporate with manpower over 1900 employees. Managing client receivables and payables .Arranging Semi-Luxury and Luxury Outbound Tours for VIP's.Amadeus, Galileo, Worldspan system trainings Attending airline/DMC seminars and implementing new policies. Sorting airline debit memos and issuing electronic miscellaneous document and settling BSP. Represented the company in Arab Travel Market.