Experience

Renaissance Hotel Edmonton International Airport

• Canada
• Hospitality
• 1 - 100 Employee

• Front Office Manager

  • Aug 2019 - Present

  Manager, Auditor Achieved optimal guest service and operational excellence, and met financial objectives by monitoring staffing levels and recruiting highly skilled employees. Ranked 6th out of 82 Marriott properties in guest satisfaction metrics and 3rd in employee turnover. Gathered and analyzed guest feedback on product quality and service levels, and effectively addressed and resolved guest problems and complaints in collaboration with the supervisor when necessary. Assisted with interviewing and hiring four Front Office associate team members with the appropriate skills. Trained, counseled, and led five associates, including four Night Auditors and a hotel Concierge. Participated in the associate progressive disciplinary procedures as required. Met or exceeded budgeted goals in cooperation on managing departmental controllable expenses for stationeries and needed equipment. Produced, managed, audited, and distributed daily statistical, financial, accounting, auditing, and payroll reports and tables for all departments. Prepared, reviewed, reconciled, issued, or corrected 10-15 transactions monthly on average in accordance with company procedures.



Media 21 Production

• Edmonton, AB

• Co-Founder & Account Manager

  • Jul 2021 - Present

  www.media21production.com Built and managed relationships with 22 clients and ensured constant communication with every client until the completion of their projects. Drove a total revenue of $74K+ through the execution of 15 projects. Enhanced profitability by upselling packages to clients and negotiating prices. Closed the deal with an NGO Gradual Rising of Women that resulted in $28.3K in sales for the company. Prepared and pitched the value proposition document to clients. Meet client needs in collaboration with the team. Performed cold calling and managed communication with potential clients. Guided the team in meeting all deadlines related to deliverables. Ensured client satisfaction and improved client retention through regular follow-up with all clients.



TD

• Canada
• Banking
• 700 & Above Employee

• Credit Administration Officer

  • Jul 2016 - Aug 2019

  Prepared financial analysis of moderately complex loans, industries, and customers daily, including 15 customer files. Demonstrated a strong understanding of loan risk factors. Tracked 76 credit package completions daily while maintaining a 90%-98% level of productivity. Requested re-documentation of 10-25 loans daily that had undergone name, organizational, or address changes. Assisted with preparing loan approval documents, including account numbers, balances, and entities. Ensured compliance with rules and regulations related to securities. Updated large amounts of customer data in the TD systems error-free and at high speed. Authorized the release of funds and security in adherence to the in-house margin lending policy.



Match Eatery & Public House

• Canada
• Restaurants
• 1 - 100 Employee

• Server

  • Aug 2017 - May 2018

  Handled the preparation of 6 restaurant tables while maintaining special attention to sanitation and order. Provided exceptional service to an average of 24 customers daily upon their entrance. Presented restaurant menus and helped customers with the selection of food and beverages. Drove sales of $500 daily. Took and served 20-30 orders daily. Responded to questions and offered recommendations for complementary products to improve the sales of discounted meals and beverages. Maintained efficient collaboration with other restaurant servers and kitchen/bar staff. Maximized customer satisfaction by addressing and resolving complaints or problems positively and professionally. Issued bills and accepted and processed payments.