Fahad Imam

MS Intune Engineer at Porton Biopharma Ltd
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Leeds Area, UK
Languages
  • English Full professional proficiency
  • Urdu Native or bilingual proficiency
  • Punjabi Full professional proficiency

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Credentials

  • Cerco Certificate in Systems & Networking (CCSN)
    Cerco
    Jan, 2016
    - Oct, 2024
  • First Aid
    St james Church Woodside, Leeds

Experience

  • Porton Biopharma Ltd
    • United Kingdom
    • Pharmaceutical Manufacturing
    • 1 - 100 Employee
    • MS Intune Engineer
      • Nov 2022 - Present

      • Experience with O365 Intune Management • Uploading Apps to Microsoft Intune • Identify and Deploy Applications updates through Microsoft Intune Managing and Assigning users to Applications • Managing App settings remotely for the users • Experience Running PowerShell Scripts on MS Azure exchange online • Experience of active directory and Microsoft Azure licensing Experience on MFA technology for outlook and 3rd party Applications • Laptop/Desktop/Tablet Building/Image loading, Configuration and Handover • Experience Providing services to users through Jira & Service Now Increased customer satisfaction by resolving issues. • Used coordination and planning skills to achieve results according to schedule. • Used Microsoft Word and other software tools to create documents and other communications. • Carried out day-to-day duties accurately and efficiently. Show less

  • Northumbria Police
    • United Kingdom
    • Law Enforcement
    • 700 & Above Employee
    • M365 Application, Migration & Systems Support
      • Feb 2022 - Dec 2022

      • Active Directory Management (UPN,GPO,Emails). • Migrate users ON Premise outlook mailbox to M365 using Microsoft AZURE permissions. • SharePoint Admin Centre Administration. • Giving permissions to users shared mailboxes using PowerShell Scripts • Using administrative tools of 3rd party applications, Body warn Cameras (BWV), Chronicle, Rovi, Adobe DC, RMS, Smart Storm, Cycomm ‘s, Cyclops, and Airwave mobile application to set up new 365 outlook into users' mobile phones. • Providing services to post migration Users through Avaya live calls, Jira online service portal (SLA), MS Teams and Skype • Assigned data migration roles and responsibilities for new projects to support successful execution of individual migration tasks. • Coordinated with external stakeholders to align data migration scheduling to minimize business process disruptions. • Researched and resolved complex issues discovered during migrations. • Created data mapping documentation for use in migration efforts. Show less

  • West Yorkshire Police
    • United Kingdom
    • Law Enforcement
    • 700 & Above Employee
    • IT Field and User Support Analyst
      • Sep 2019 - Jul 2022

      • Install, Support, Configure and maintain network and mobile communication devices to ensure provision of specified services to meet associated service level agreements. • Deployment of operating system and application deployment • Active directory base level configuration of networks. • Monitoring desktop, laptop, tablet and mobile (Samsung Galaxy note 8). • RDP deployment VMware, • AirWatch, and MDM configuration and deployment. • VPN and checkpoint configuration • Using OSI model to troubleshoot and find solutions. • Windows 7,8,10 and Office 365 Roll out on HP mini desktop (HP G5) • Large scale projects • Excellent attention to details as well as time management, ability to work under pressure and an innovative critical thinker. Show less

  • HSBC Date Centre
    • Wakefield (West Yorkshire)
    • Desktop/Laptop Build & Deployment Engineer
      • Jan 2019 - Sep 2019

      • Windows 7,8,10 and Office 365 Roll out • Laptop/Desktop/Tablet Building/Image loading, Configuration and Handover • Deployment of PCs to desks, Data Migration, Floor Walking • Active Directory User Management and Group Policy • Setting up Network Printers, IP Telephones and Application Installation • Service now and group service request (GSR) Ticketing tool to use manage and create customer database. • Windows 7,8,10 and Office 365 Roll out • Laptop/Desktop/Tablet Building/Image loading, Configuration and Handover • Deployment of PCs to desks, Data Migration, Floor Walking • Active Directory User Management and Group Policy • Setting up Network Printers, IP Telephones and Application Installation • Service now and group service request (GSR) Ticketing tool to use manage and create customer database.

  • ASDA WAL-MART SUPERMARKET LTD
    • United Kingdom
    • 1 - 100 Employee
    • IT Support & Customer Service Advisor
      • Feb 2007 - Feb 2018

      • Dealing with customers & solving queries. • Check and monitor all quality and quantity on frozen department • Working on EPOS / till operations and self-scan systems to serve customers • Reduce and count waste and damages using hand held machine. • Change prices and promotions. • Making shift Rota’s and making sales report to access number of staff required for the work. • Handing overall weekly, monthly reports of departments in the store to store manager. • Arranging charity events in store, red rose twinkle pink Show less

Education

  • London Center of Marketing ,London
    Post Graduate Diploma, Post Graduate Diploma (Major Information Technology
    2009 - 2010
  • Muhammad Ali Jinnah University, Islamabad
    Master of Business Administration - MBA, (Major in Information Technology )
    2005 - 2006
  • Muhammad Ali Jinnah University, Islamabad
    Bachelor of Business Administration, (Major in Information Technology )
    2001 - 2005

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