System Administrator

• Mar 2022 - Present

*IT Team leader for the migration of the company files, emails and docs files (excel, word, powerpoint, etc) to the Google Cloud Platform. *Handles and manages the configuration of all settings of the Google Cloud Platform (Creating of the users, groups, apps policy and other related settings to the Google Cloud Platform). *Creating Google Clouc Platform Policy that will apply to the windows PC, using "WINDOWS SETTING" of the GCP. *Configured and manage the Network Firewall (Sophos). *IT Team leader for the migration of the company files, emails and docs files (excel, word, powerpoint, etc) to the Google Cloud Platform. *Handles and manages the configuration of all settings of the Google Cloud Platform (Creating of the users, groups, apps policy and other related settings to the Google Cloud Platform). *Creating Google Clouc Platform Policy that will apply to the windows PC, using "WINDOWS SETTING" of the GCP. *Configured and manage the Network Firewall (Sophos).

Tier 2 IT Operations

• Aug 2019 - Mar 2022

*Provides first level technical support to internal customers and ensures quality services to gain high customer satisfaction ratings. *Responds to telephone calls and email messages from users requesting for assistance. Logs and keeps records of customer/employee queries * Interprets problems and analyzes possible causes of hardware and software failure. *Identifies computer hardware, software and telecommunications malfunctions and takes appropriate action to resolve issues ensuring data and system integrity. *Tests, configures, installs, modifies, maintains, and repairs computer hardware, operating systems, applications, software patches and updates * Assists in conducting user’s application testing during program implementation, migration, and system maintenance. * Performs desktop system maintenance/upgrades including all desktop OS patches *Maintains inventory of computer hardware assets, peripherals, and software licenses owned by the company *Performs scheduled preventive maintenance of computer systems. *Initial troubleshooting and escalating critical issues to clients and/or vendors. *Creating reports and updating asset tracker in daily responsibilities, also accountable with assets or tech items. *Utilizes Remote Desktop Services. *Responsible with Data Center maintenance. *Working under SLA and Ticketing System. *Experienced with Active Directory. *Creates/Maintains documentation of instructional procedure (i.e. hardware/software installation) and troubleshooting techniques (knowledge-base) Show less

Desktop Support Engineer

• May 2017 - Aug 2019

*Handles ticketing System (SNOW) for IT Operation and resolving/addressing it base on their SLA and Priority type *Provides first level technical support to internal customers and ensures quality services to gain high customer satisfaction ratings. *Handles the compliance of the company SCCM and EPO. *Maintains inventory of computer hardware assets, peripherals, and software licenses owned by the company *Handles ticketing System (SNOW) for IT Operation and resolving/addressing it base on their SLA and Priority type *Provides first level technical support to internal customers and ensures quality services to gain high customer satisfaction ratings. *Handles the compliance of the company SCCM and EPO. *Maintains inventory of computer hardware assets, peripherals, and software licenses owned by the company

Technical Support Specialist

• Jun 2015 - Apr 2017