Experience

High Tech Innovations, LLC

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• • Mar 2022 - Present

• • Sep 2021 - Present

  Maintain network security by configuring firewall rules, Web content filtering, malware detection and prevention. i.e. (Dell sonic wall Tz-100 SOHO 250 etc). Resolving issues related to Active Directory, Domain controllers on various platforms such as (i.e. Windows server 2008, 2012R2, and 2016). Responsible for configuring, installing and troubleshooting various Microsoft office products i.e. ( MS office 365 suite, MS office 2016 ,2013). Responsible for troubleshooting Network connectivity issues. Working in TCP/IP network environment, including DHCP, DNS and Ethernet. Communicating with Third party Technical specialists for quick resolutions of end user problems. Install and Maintenance of local printers, setup network printers/MFPS and scanners. Worked closely and effectively with vendors to replace/repair defective hardware. Restore Files and folders from backup using image level and file level backup software. Responsible for Training of new employees and interns. Acting as First point of contact for IT & Technical quarries. Responsible for diagnosing & resolving hardware, software related problems. Provide user-friendly explanations and follow-up using phone calls and emails. Tuning up the system’s performance for the best efficiency. Show less



NewAge Management Solutions (Pvt.) Ltd.

• Pakistan
• Information Technology & Services
• 1 - 100 Employee

• System Administrator

  • Sep 2017 - Aug 2021

  Responsible for supporting the company's clients at all levels as part of a helpdesk team. Ensuring that all hardware and software is configured and installed correctly on the POS, Providing support to 80+ stores remotely helping out store people to maintain the store operations smoothly. Troubleshooting citrix/Ingenico. Working with the facilities team to make sure all the stores are in alliance with the company policy provided by Telecom company and on the automated alarm systems to make sure all the stores are safe. Troubleshooting onsite Promo/TV’s and pushing the latest content on them. Working on the business optimization software and providing support to the store people. Responsible for Quality assurance of the internal business management website and pricing/devices and several other updates to be updated on the system. Calling ISP’s and several other companies to work and fix issues with them. Show less



DatumSquare IT Services

• Pakistan
• Information Technology & Services
• 100 - 200 Employee

• Network Administrator

  • Sep 2012 - Sep 2017

  Responsible for supporting the company's clients at all levels as part of a helpdesk team. Ensuring that all hardware and software is configured and installed correctly. Also worked as part of the QA team for some clients. Selected Accomplishments:Supporting users and network administrators over the telephone and by email.Networking and providing support for Windows, Macintosh and Linux issues.Configuration and testing of any new hardware and software.Management of the daily data backup and retrieval scheme.Installing and operating Windows desktop and server operating systems.TCP/IP networking and hardware maintenance and repairAssisting the network manager with support requests and maintained company’s network infrastructure.Worked as a QA for some clients as part of the QA team. Show less



1line Bpo

• CSR

  • Apr 2009 - Oct 2011

  Developed marketing programs for a variety of business-to-business clients.Used an integrated approach to create balanced programs for clients to build their respective brands and businesses. Developed marketing programs for a variety of business-to-business clients.Used an integrated approach to create balanced programs for clients to build their respective brands and businesses.



MMM Traders

• India
• Textile Manufacturing

• Hardware Engineer

  • May 2007 - Aug 2009

  Fixing all the hardware and softawre issues for customers and clients coming in on daily basis. Fixing all the hardware and softawre issues for customers and clients coming in on daily basis.