CEO Advisor

• Jun 2021 - Present

Chief Shared Services Officer

• Oct 2018 - Jun 2021

Responsibilities------------------• Plan, organize, and direct the overall administration of Shared Services functions.• Advice and contribute to the organization's strategy formation, board meetings, policymaking, and development of the organization's administrative and financial regulation.• Develop the strategic/tactical objectives and plans for shared services functions, and provide the leadership to ensure successful implementation and performance monitoring.• Ensure alignment and integration of shared services functions. • Ensure the development of internal policies and procedures.• Provide proper delegation and empowerment. • Guarantee effective communication and alignment with internal and external stakeholders.• Provide effective coaching, mentoring, and development plans for shared services personnel. • Ensure compliance and cooperation with external stakeholders and regulatory entities (MOF, MOH, HRSD, Nazaha, General Court of Audit, National Cybersecurity Authority, etc.)• Spearhead initiatives aim to boost efficiency, effectiveness, and enablement of the organization's core functions. • Maintain a working culture that encourages collaboration, innovation, commitment, achievement, development, and work ethics. Show less

Chief Information Officer

• Oct 2018 - Dec 2020

Advisor

• Mar 2020 - Present

Head of BSS, CRM, & Investment Applications, IT

• Feb 2010 - Oct 2018

Responsibilities:• Manage the development lifecycle, capacity, and vendors of digital assets and services for retail banking, private banking, risk management, compliance, investment, and back-office operations.• Ensure compliancy with quality and security requirements.• Ensure proper documentation.• Oversee incident and problem management.• Research and recommend software products and services that meet business needs.• Build RFPs and evaluate vendor proposals.• Manage technical projects. • Manage system admin activities.• Estimate yearly capex and opex budget. • Provide leadership, mentoring, and guidance to the team.• Monitor the performance by setting team members’ SMART goals and evaluate quarterly. Key Achievements:End-to-end implementation of the following solutions:• Anti-Money Laundering (AML) and Counter Terrorist Financing (CTF) management.• Operational and Credit Risk management.• Corporate Loan Origination management. • RM management. • Customer Segmentation management. • Marketing campaign management. • Walk in Customer Visit management.• Loyalty management.• Call Center Inbound and Outbound management. • Investment Portfolio management.• Mutual Funds Management. • Stock Trading Platforms. Show less

Core Applications Developer, IT

• Oct 2007 - Jan 2010

Responsibilities:Document and analyze business requirements, develop and test solutions, and provide post-production support for core banking applications.Key Achievements:• IBAN account transformation• ATM integration

IT Specialist, Core Applications Developer

• Sep 2006 - Sep 2007