Fafroune Abed el Ahad

Sales Manager at Business Experts Gulf- Microsoft Gold Partner
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Contact Information
us****@****om
(386) 825-5501
Location
Dubai, United Arab Emirates, AE

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Credentials

  • Azure Sales Fundamental
    Microsoft
    Jun, 2020
    - Nov, 2024
  • Dynamics 365 Pricing & Licensing Fundamentals
    Microsoft
    Jun, 2020
    - Nov, 2024
  • Microsoft Dynamics 365 for Sales Relationship Sales Solution
    Microsoft
    Jun, 2020
    - Nov, 2024

Experience

    • United Arab Emirates
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Sales Manager
      • Sep 2022 - Present

    • Business Development Manager
      • Jun 2019 - Sep 2022

      To continue my career in the environmental services industry, combining my environmental and business acumen, to be able to provide clients with reasonable, business-smart solutions to their environmental issues.Skills : Office 365, Microsoft D365 Finance and Operation , Microsoft Customer Engagement, Business Central ,Sales, Customer Service, Customer Relation Management.Description :Find potential new customers, present to them and ultimately convert them into clients.Continue to grow business in the future by means of implementing tactics in line with company image.Manage existing clients and ensure they stay satisfied, positive and remain in good standing while promoting growth in sales.Call on clients, make presentations on solutions and services that meet or predict their client's future needs.Plan persuasive approaches and pitches that will convince potential clients to do business with the company.Develop a rapport with new clients, and set targets for the sales team while providing support that will continually improve the relationship.Grow and retain existing accounts by presenting new solutions and services to clients.Develop client proposals and present at stakeholder meetings.Forecast future trends and orient strategies to capture maximum benefits.Motivate team members and junior staff to exceptional performance.Improve the bottom line by ensuring opportunities are addressed and deals are closed.Gathered customer needs and worked with product development teams to implement changes based on feedback.Proposed marketing strategy ideas to optimize targeting of customers.Generated leads and prospect customersPrepared bids, costing, and pricing for proposals.Identified “bottlenecks” and implemented new and improved processes and policies.Documented process flows and developed requirements for functional improvements and enhancements to maximize user engagement.Elicited stakeholder feedback and input through interviews and surveys. Show less

    • United Arab Emirates
    • Real Estate
    • 700 & Above Employee
    • Sales Relationship Manager
      • Jan 2018 - Jun 2019

      Role: Relationship manager • Interact with potential client and introduce the various luxury offering of DAMAC for investment purpose. • Source leads from various channels, Digital marketing, social media, road shows , events , sales trips , strategic location based on foot falls • Manage client relationships through calls, setting up meetings, events and share potential sales opportunities • Maintain and update knowledge on all offerings of DAMAC products and services • Ideate and brainstorm with the leadership team to identify the process gaps and suggest improvements to enhance customer experience • Maintain knowledge of all competitor products and service and analyse all advantages and disadvantages for better decision making for the customer • End to End support to the customer from Sales to handover, to ensure desired level of customer service parameters are met • Documents and maintain all records of all sales activities and provide updates as necessary Show less

    • Lebanon
    • Market Research
    • 1 - 100 Employee
    • Marketing Coordinator & Sales representative of KSA & North Africa
      • Oct 2011 - Dec 2017

      Sales Duties : • Working as part of the sales team to develop both existing and prospective markets and developing sales & pricing strategies. • Establishing and maintaining business relationships with current and prospective customers and identifying the customer's needs. • Developing clear and effective written quotation for current and prospective customers. • Contacting prospective clients by phone and email. • Identifying advantages and compares organization products and services • Liaising with customers & dealers network to answer and resolve their queries. • Identifying and then researching potential leads and opportunities. • Constantly developing existing sales processes which will generate sustainable growth • Handling project orders, wholesale, retail in contact with European suppliers & Saudi Arabia clients • Handling order hand sheet , statistics, and monthly report of the company & KSA in particularly • Project won : Sabic project, Sang project , Dar El Immam , Saudi Aramco Housing Project, KAFD project Marketing Duties : • Coordinating the advertising section with local and worldwide magazine in order to advertise the exclusive product Inda, Viega • Coordinating with the suppliers the yearly budget for the advertising and giveaways • Analyzing sales forecasts to determine the correct time for launching campaigns • Designing and implementing effective marketing and advertising campaigns • Providing assistance for the production of marketing material and brochures on key product lines, and negotiation with printers and publishers on production costs. • Creating and maintain liaison between internal departments and external agencies • Liaising closely with the businesses graphics teams on design layout for brochure production. • Designing promotional materials including posters, banners and postcards. • Reinforcing the company website www.deedsal.com Show less

Education

  • Holy Spirit University of Kaslik - USEK
    Master's degree, Business, Management, Marketing, and Related Support Services
    2011 - 2014
  • Holy Spirit University of Kaslik - USEK
    Master of Business Administration (MBA), Marketing/Marketing Management, General
    2011 - 2014
  • Holy Spirit University of Kaslik - USEK
    Bachelor's degree, Hotel management - cordon bleu
    2008 - 2011
  • Holy Spirit University of Kaslik - USEK
    Bachelor's degree, Business Administration and Management, General
    2008 - 2011

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