Experience

Billhighway

• United States
• Financial Services
• 1 - 100 Employee

• Client Care Associate

  • Nov 2022 - Present



Pyramid Consulting Group, Inc

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Night Auditor

  • Aug 2020 - Dec 2022

  • Assisted, registered, and assigned rooms to guests. Accommodated special requests whenever possible. • Assisted in preregistration and blocking of rooms for reservations. • Thoroughly understood and adhered to proper credit, check- cashing, and cash handling policies and procedures. • Entered basic orders into Fosse computer system. • Understood room status and room status tracking. • Knowledge of room locations, types of rooms available, and room rates. • Used suggestive selling techniques to sell rooms and to promote other services of the hotel. • Knowledge of the reservations department. Took same day reservations and future reservations when necessary. Knowledge of cancellation procedures. • Knowledge and use of front office equipment. • Processed guest check-outs. • Performed cashier related functions like posting charges to guest accounts, currency exchange. • Used proper telephone etiquette and used correct telephone introduction to customers. • Used proper mail, package, and message handling procedures. • Read and initialed the pass-on log and bulletin board daily. Was aware of daily activities and meetings taking place in the hotel. • Attended department meetings. • Reported any unusual occurrences or requests to the manager or assistant manager. • Knowledge of all safety and emergency procedures, was aware of accident prevention policies. • Maintained the cleanliness and neatness of the front desk area. • Understood that business demands sometimes made it necessary to move employees from their accustomed shifts. Show less



Group10 Management

• United States
• Hospitality
• 1 - 100 Employee

• Customer Service Representative

  • Aug 2019 - Aug 2020

  • Resolved customer grievances consistently, collaborating with team members to achieve creative solutions. • Avoided revenue losses with diligent attention to customers’ needs and complaints. • Sold and marketed products to customers. • Resolved customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. • Updated records with all interactions and customers transactions. • Kept all areas clean, organized and in line with company professional standards. • Worked effectively with a diverse team to accomplish daily objectives and meet goals. • Stayed busy during slow work periods, frequently handling back-stock, and replenishing the sales floor. • Developed solid relationships with staff, customers, and vendors. Show less



Red Roof Inn

• United States
• Hospitality
• 700 & Above Employee

• Customer Service Representative

  • Sep 2015 - Aug 2019

  • Managed incoming calls, e-mails, and faxes for customers • Entered basic orders into ReadyStay computer system. • Assisted customers with problem resolution including accurate input of information. • Interacted directly with Managers/Supervisors to resolve issues. • Presented sales information to potential customers professionally and completely. • Followed up on potential customers and close sales. • Maintained professional working environment. • Displayed self-discipline and self-confidence. • Showed respect for our customers and fellow employees. • Followed procedures for issuing and closing safe deposit boxes used by guests. Show less