Experience

Bahrain Authority for Culture and Antiquities

• Bahrain
• Government Administration
• 1 - 100 Employee

• Acting Cheif Museum Operations

  • Jan 2022 - Present

  Successfully managed museum operations, ensuring exceptional visitor experiences. Implemented efficient policies and procedures for improved operations. Expertise in financial planning and budget management to support museum goals. Provided training and guidance to maintain professionalism. Fostered effective communication and coordination with other departments. Ensured positive visitor experiences through high-quality services and engagement strategies. Played a key role in strategic planning and identified growth opportunities. Developed relationships with community organizations and facilitated impactful outreach. Implemented customer service policies and promoted accessibility and inclusivity. Collaborated with other departments for coordinated efforts. Show less

• Head Of Customer Service

  • Jan 2022 - Oct 2023

  Conducted engaging museum tours, providing enriching experiences for visitors. Fostered inclusivity and made sure everyone felt welcome and engaged. Managing tour groups, Prioritized safety, comfort, and adherence to museum policies. Collaborating closely with educators, design and implement interactive educational programs aligned with specific learning objectives. Through strategic partnerships promoting educational offerings to schools, universities, and community organizations. Regular assessment of feedback and to continuously enhance the visitor experience. Engaging in ongoing research and professional development, staying updated on the latest museum education practices and trends. Show less

• Senior Cultural Awareness Specialist

  • Jul 2020 - Jan 2022

  I am responsible for preparing annual and detailed work plans for our educational programs and activities. I oversee the organization and preparation of all educational, cultural, and training programs, events, and activities. Additionally, I supervise the inventory needs of the department and prepare the estimated education budget. I act as a liaison between BACA, the Ministry of Education, and all departments within the ministry. Furthermore, I coordinate with governmental and private educational institutions to organize educational visits to the museum, exhibitions, and archaeological sites. I also manage the tasks of the Tour Guide Team, ensuring visitors receive tailored experiences based on their category. Additionally, I oversee the organization of cruise ship tours to our sites and ensure accurate visitor data is prepared on a regular basis. Conducting public surveys and studies to gather feedback on our programs and activities is also part of my responsibilities. I coordinate lectures, awareness seminars, and cultural events while overseeing the production of educational materials related to museum exhibits and heritage sites. Detailed reports on each event, as well as monthly and annual periodic reports, are prepared under my supervision. Lastly, I am responsible for coordinating and supervising activities and events related to the Pearl Path and sound and light events at Bahrain Fort. Show less



Bahrain Authority for Culture and Antiquities

• Manama, Capital Governorate, Bahrain

• Museum Gift Shop Manager

  • Oct 2014 - Dec 2016

  Managed inventory, ordering, and stocking of merchandise in the gift shop, aligning products with museum theme and target audience. Oversaw daily sales operations, trained staff, monitored performance, and ensured excellent customer service. Managed financial aspects, including budgeting and reporting. Collaborated with marketing team for gift shop promotions. Supervised staff, scheduled shifts, provided training, and maintained operations and cleanliness. Monitored performance, analyzed sales data, and identified areas for improvement. Show less



Zain Bahrain

• Bahrain
• Telecommunications
• 300 - 400 Employee

• Value Add Services Specialist

  • Jan 2011 - Apr 2012

  Introduced new and innovative VAS products, targeting segmented customers with tailored offerings. Tracked and analyzed VAS usage and customer behavior to optimize product portfolio. Achieved monthly targets and set revenue forecasts, maintaining comprehensive reports and dashboards. Managed service provider relationships and ensured timely payments. Monitored competitive VAS products to stay ahead in the market.

• Churn, Loyalty & Retention Specialist

  • Jun 2005 - Jan 2011

  Designed and executed effective loyalty and retention programs to enhance customer satisfaction. Implemented strategies to reward valuable customers and reduce churn. Utilized data analysis to identify churn patterns and implemented targeted retention efforts. Collaborated with cross-functional teams and monitored key performance indicators. Developed campaigns to win back churned customers and stayed updated on industry best practices.

• Marketing Segmentation Specialist

  • Jun 2004 - Jun 2005

  Analyzed customer usage patterns and devised strategies to increase customer engagement. Developed business cases and financials for initiatives. Collaborated with communication team for effective launch of campaigns. Implemented acquisition and usage promotions, providing post-launch reports and recommendations. Conducted assessment analysis to improve implementation and effectiveness of initiatives.



Zain Telecommunication

• Bahrain

• Sales Representative

  • Oct 2003 - Jun 2004



Citi Bank

• Sales Representative

  • Mar 2001 - Apr 2002