Regional Customer Relations Manager

• Mar 2022 - Present

Globitex has been revolutionizing the freight industry. As industry innovators, we provide full-service air, land, sea, and courier freight forwarding. We provide this to you through a cutting-edge platform with powerful software. We offer freight tools for clients searching for modernized service solutions for their supply chain logistics teams. The real-time quote, payment, shipping, communication, tracking, and data/report production services provided by Globitex are unique. We give our customers responsibility, reliability, precision, control, and peace of mind.

Self Employed

• Jun 2021 - Dec 2021

• Brokerage of air freight and courier shipments through an agent in the USA. • Worked as a freelancer for an online marketplace startup. Providing guidance on the first mile and last-mile operations. Procuring 3rd party service providers, marketing agencies, warehouses, and offices. • Brokerage of air freight and courier shipments through an agent in the USA. • Worked as a freelancer for an online marketplace startup. Providing guidance on the first mile and last-mile operations. Procuring 3rd party service providers, marketing agencies, warehouses, and offices.

Slowing down to go fast again

• Feb 2021 - Jun 2021

Plant and Logistics Manager

• Jul 2019 - Jan 2021

• Responsible for all aspects of the logistics supply chain, stores management, manpower, development, and optimization of site logistics solutions to meet the needs of the project. Mobilization and demobilization of projects. • Planning movement of labor, materials, and equipment within site efficiently and between other sites (e.g., wheel loaders, telehandlers, material delivery, and waste management) • Maintain an asset register of all equipment and that they are inspected, maintained, and tested to agreed frequencies, and operated safely by trained personnel and in a legally compliant manner. • Continuously reviewing and controlling labor and equipment rental costs by price conciliation to optimize the overall performance of the sites. • Responsible for the Plant & Logistics Department budget being a cost and profit center. • Regulating the import process of overseas purchase orders and procuring and sourcing out material and services required to the group companies. • Supported the ISO department for procedures and processes execution to attain desired KPIs and goals.

Tracking Unit Head (Centralized Procurement Dept.)

• May 2015 - May 2019

• Formulated and integrated purchase orders tracking system with BAAN ERP department. • Developed nurture relations with suppliers and contractors of more than 1000+ POs per month for 70+ projects including ARAMCO, Agility, KAUST, GE, Al Fanar, Alstom, and Ministry of Defense while decreasing material and distribution time by 15-20 percent through negotiations. • Procuring 3rd party service providers like local transporters, freight forwarders, 3PL, Last Mile, and customs clearance. • Organized finance advance payments and payables along with coordinating the closing process of projects. • Directed and sustained supplier deliveries, internal distribution from the central warehouse to projects, and the closing lifecycle of purchasing orders for procurement processes proficiently. • Participated in maintaining inventory levels and collaborating with centralized finance for scheduled inventory cycles. • Managing North Project (NEOM) logistics with over 750+ containers, 200+ cross-border trailers, and 90+ air freight shipments in addition to delivering thousands of local purchase orders.

Projects Logistics Manager

• Jan 2006 - Feb 2015

Projects Logistics Manager • Administered and directed logistics of main projects as Shaiba, HCC, YCC, SABIC, SADAF, and SAMREF from start-up to delivery via executing effective strategies. • Orchestrated bids and tenders of normal and heavy lift cargo and OOG for Oil and Gas projects. Integrated daily reports, operations, and billing on time productively. • Introduced and maintained high standards of health and safety by promoting safe working practices. • Designed and implemented process analysis, root cause analysis, preventive actions, budgeting, and P&L. • Monthly, quarterly, and yearly reviews and KPIs. CS & QA Manager • Managed productive and motivating work environment and resolved issues of clients as well as provided comprehensive service for customer inquiries, sales lead generation, and built sustainable relations to attain firm set goals. • Deployed and implemented SAP for sales & distribution functions for A. A. Turki Group. • Developed FIDI-Faim Standard Certificate for HHG&PE and effectuated ARAMCO HHG&PE Contract as contract manager successfully. • Facilitated customer queries and met deadlines by implementing effective measures. Indulged in exhibition events and major tenders for SABIC and ARAMCO. • Led cross-functional teams without liability proficiently. • Corroborated with operation manager for evaluation of health and safety policies. Logistics Manager & Training • Spearheaded Freight Forwarding Operations, Customs Clearance Department, and Warehouse Department. • Accomplished physical inspection, ordering, testing, maintenance, repair, fleet, and equipment of warehouse. • Oversaw PowerPoint quality training sessions, procedures, removals, logistics, and freight forwarding. • Formulated desk-to-desk tracking system through coordination with the IT department. • Directed ARAMCO HHG&PE and Marafiq Freight Forwarding projects as contract manager effectively.

Quality Assurance Manager

• Feb 1998 - Dec 2005

Quality Assurance Manager • Guarantee outcome of operations through improvised techniques. • Executed IS0 9001 Quality Management System by effectively enhanced scope. Ensured efficiency of operations through optimizing processes and regulations. Administered and performed audits for better management and reporting to head office in Jordan. Organized preventive and more disciplinary follow-ups. Trained and evaluated operations personnel. Collaborated with head office and other stations for devised processes and flow between stations. • Ensured customer satisfaction and service through managing customer escalations and all customer relations issues. Logistics Warehouse Supervisor – 3PL • 3PL, fulfillment, fist mile, and last-mile operations. Pick, pack, and QC. Periodical inventory and reporting to customers. Warehouse layout and WMS integration. • Processed clients' orders and distribution from a 1000 sqm warehouse and thousands of SKUs according to agreed schedules as well as reverse logistics and meeting customers for service delivery improvements. • Increased orders preparation by 30% by utilizing assembly line, assigning racking locations, stacking, and updating WMS effectively. Additional Experience (Aramex) Customer Account Executive, Riyadh, KSA Sales Representative, Amman, Jordan