Fadhel Hussain
Operation Manager (Papa John's Pizza) at Jawad Business Group- Claim this Profile
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Bio
Credentials
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BSc in Retail Management
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Experience
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Jawad Business Group
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Bahrain
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Retail
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700 & Above Employee
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Operation Manager (Papa John's Pizza)
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Dec 2016 - Present
• Regularly assess the underperforming stores and recommend action plan and review them periodically.• Reviews customer service levels across the region and recommend measures for improvement.• Maintain food quality, hygiene and food safety standards in sync with respective brand standards at all restaurant locations.• Periodic meeting with Finance, HR, Operation and PRO team.• Actively seek out for business development in the region and recommend feasible business opportunities within the broad guidelines of business development plan.
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Assistant Country Manager
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Jan 2016 - Nov 2016
• Actively seek out for business development in the region and recommend feasible business opportunities within the broad guidelines of business development plan.• Frequently visit stores, monitor adherence to the Jawad Retail Standard Operating Procedures and provide feedback.• Regular review of trade license, legal requirement and permits for Sale and Promotions.• Involve and participate in training exercise of staff in the region.• Provide regular feedback on market, competition activities, new brand entry and exit in the region.• Monitor DC operations in Jabil Ali and Al Qouz and ensure that there is regular and smooth supply of stock to stores.• New store fit out and refit project site visits and input on the project execution and support smooth opening of the new / refitted stores.• Maintain and improve relationship with exiting malls and explore business opportunities with new malls.• Regularly assess the underperforming stores and recommend action plan and review them periodically.• Reviews customer service levels across the region and recommend measures for improvement.• Maintain food quality, hygiene and food safety standards in sync with respective brand standards at all restaurant locations.• Periodic meeting with Finance, HR and PRO team in UAE.
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Operation Manager (Fashion & Home)
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Aug 2015 - Jan 2016
A predominantly regionally based role that takes accountability for driving sales and profitability of a specific Country / Region through an existing (and expanding) store portfolio. Reviewing and monitoring the sales and stock performance of stores based in the region and proactively highlighting issues to the Brand Manager / Merchandising teams. A manager by influence that ensures stores based in their location deliver a consistent implementation of the Customer Service Proposition. The sphere of responsibility requires commercial decision making, the ability to operate across a number of differing Brands / priorities and a key focus on developing a unified team.
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Brand Manager
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Apr 2010 - Jul 2015
• Worked on new store projects within the region by coordinating with Principles, Operation Managers, Marketing, Projects team, HR, Mall management to ensure smooth, ease and timely opening of new stores• To maximize sale & exceeding store budget through effective & highest possible level stocks build up. • Buying.• Estimate and plans the stock requirement for the season and coordinate with principles to ensure that the stocks are available on sales floor at the right time of season.• 360` communication with brand principle to ensure effective decisions are made and implemented.• Actively seeks to maintain /improve store retail standards on shop floor, service areas, to ensure ease of Customer’s self-selection in order to maximize directed towards optimize turnover. • Apply & maintain brand guidelines, ensure up to date ‘look’ to window displays, visual presentation & in store appearance.• To plan & organize key promotions, events, seasonal sale in a timely & systematic way to ensure on time Delivery and consistent across all regions.• Ensure development plan is in place & implemented for every member of store team.• Implements store- brand training programs.• P & L review and managing financials effectively.
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Brand Manager
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Apr 2010 - Jul 2015
for Sergent Major (Bahrain ) & Pumpkin Patch (KSA)Worked on new store projects within the region by coordinating with Principles, Operation Managers, Buying, Marketing, Projects team, HR, Mall management to ensure smooth, ease and timely opening of new storesTo maximize sale & exceeding store budget through effective & highest possible level stocks build up. Estimate and plans the stock requirement for the season and coordinate with principles to ensure that the stocks are available on sales floor at the right time of season.360` communication with brand principle to ensure effective decisions are made and implemented.Actively seeks to maintain /improve store retail standards on shop floor, service areas, to ensure ease of Customer’s self-selection in order to maximize directed towards optimize turnover. Apply & maintain brand guidelines, ensure up to date ‘look’ to window displays, visual presentation & in store appearance.To plan & organize key promotions, events, seasonal sale in a timely & systematic way to ensure on time Delivery and consistent across all regions.Ensure development plan is in place & implemented for every member of store team.Implements store- brand training programs.P & L review and managing financials effectively.Buying.
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Merchandiser – Kids wear
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Mar 2009 - Mar 2010
• Planning & Prepare targets for the stores according to sales analysis (KPI, Benchmark & IPC).• Sale list preparation and evaluation sales & stock.• Tracking Best Seller and Worst Seller and allocate.• Updating Range Plan & Buying.• Internal stock allocation between stores.• Store visits and action plans to improve stock visibility and customer service.
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Assistant Merchandiser – Kids wear
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Mar 2007 - Feb 2009
• Barcode creation and master file creation.• Tracking Best Seller & Worst Seller and allocate accordingly.• Benchmark Report, KPI and IPC.
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Admin Assistant (Footwear)
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Aug 2006 - Feb 2007
• Understanding Merchandising.• Barcode creation & printing and liaising with suppliers.• Monitoring stock allocations and dispatches.• Understanding buying.
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Assistent Manager Supermarket
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May 2005 - Jul 2006
Daily Operation.Increasing Sales.Improving Customer Service.
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Assistant Manager
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May 2005 - Jul 2006
Maintaining the department to highest standards specifically relating to display, customer service, and food hygiene and product availability.Maximize sales and profitability.Recommend to Management operational improvements.Handle customer queries and complaints efficiently and with tact.Assist in recruiting staff and in the training and development of existing staff.Manage staff, conduct formal appraisals and disciplinary actions where necessary. Deputies’ management staff as required.
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Education
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2002 - 2005
University of Surrey
Bachelor’s Degree, Retail Management -
1999 - 2000
Tersham Institute
Foundation Diploma, Business Management -
1998 - 1999
Brooklands College
NVQ, Business, Management, Marketing, and Related Support Services -
1997 - 1998
Trinity School
GNVQ, Business Administration and Management, General -
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English as Foreign Language (EFL
Bachelor's degree, Retail Management
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