Experience

Infostructure Technology Inc

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• Network Engineer

  • Aug 2022 - Present



Alfa Telecommunications

• Lebanon
• Telecommunications
• 300 - 400 Employee

• ERP Analyst

  • Aug 2021 - May 2022

  - Support internal company ERP system- Customize and configure the software package based on company requirements, then test and maintain these changes- Configuring functions and workflow to facilitate ERP integration with other applications- Translating business requirements into ERP solutions- Collaborating with the IT team, business management, external consultants, end users and other stakeholders- Creating user guides, training curriculum, policies and other pertinent documentation for internal and external partners Show less

• Network Operations Center Technician

  • Aug 2018 - Jul 2021

  - Resolve any issues related to the servers, networks and telecommunications by consistently troubleshooting and monitoring- Maintaining the stability of the core network- Identification and prevention of any potential issues regarding the network- Making recommendations for improvements in organizational productivity and the network- Communicate with site technicians or third parties responsible for resolution- Tracking and documenting network issues and compiling incident reports Show less

• Customer Service Representative

  • Jun 2017 - Jul 2018

  - Handling complaints and maintaining overall goodwill between an organization and its customers- Management of large amounts of inbound and outbound calls in a timely manner while keeping conversations clear and productive- Identification of customer's needs, clarification of information, research on every issue, providing solutions and engaging customers- Building sustainable relationships by taking the extra mile

• Customer Service Representative

  • Dec 2014 - May 2017

  - Handling complaints and maintaining overall goodwill between an organization and its customers- Management of large amounts of inbound and outbound calls in a timely manner while keeping conversations clear and productive- Identification of customer's needs, clarification of information, research on every issue, providing solutions and engaging customers- Building sustainable relationships by taking the extra mile