Experience

PayFacto

• Canada
• Information Technology & Services
• 100 - 200 Employee

• Account Manager

  • Apr 2021 - Present



Capital One

• United States
• Financial Services
• 700 & Above Employee

• Customer Advocate Coach

  • Apr 2019 - Feb 2021

• Sr. Coordinator Fraud Detection

  • Oct 2018 - Apr 2019

  Montreal, Quebec, Canada



Yellow Pages / Pages Jaunes – Canada

• Canada
• Advertising Services
• 700 & Above Employee

• Customer Experience Manager

  • Apr 2017 - Oct 2018

  Montreal, Canada Area



George Courey Inc.

• Canada
• Textile Manufacturing
• 1 - 100 Employee

• Sales Executive

  • Nov 2015 - Apr 2017

  Business development and sales in Ontario focused on healthcare and hospitality textile and linen markets. Technical point of contact and industry specialist in all support and sales duties.



Dialogue Connect

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• Major Account Manager

  • Jun 2015 - Oct 2015

  Montreal, Canada Area • Over-achievement of sales targets and retention of profitable revenues. • Implement forward thinking solutions and proposals to clients • Build and maintain business opportunities and relationships • Expand new revenue opportunities through long term account management programs and initiatives • Focus on larger national or complex accounts of strategic importance • Increase market share with new clients and current customers • Respond to RFP /RFI requests from… Show more • Over-achievement of sales targets and retention of profitable revenues. • Implement forward thinking solutions and proposals to clients • Build and maintain business opportunities and relationships • Expand new revenue opportunities through long term account management programs and initiatives • Focus on larger national or complex accounts of strategic importance • Increase market share with new clients and current customers • Respond to RFP /RFI requests from clients • Execute and develop strategic account plan of actions • Create and implement initiatives to effectively position the company's products, services and differentiation. Show less



FedEx

• United States
• Freight and Package Transportation
• 700 & Above Employee

• Account Executive

  • Jul 2014 - Jun 2015

  Montreal, Canada Area - Efficient Business to Business selling face to face - Build and maintain strong, long-lasting customer relationships - Monitoring the day to day commercial performance of each account within a portfolio - Providing detailed information and reports to the directors of the company as and when required. - Negotiate contractual terms - Conduct reviews on accounts on a regular basis to evaluate a clients’ demands & usage of their account

• Account Executive-Inside Sales

  • Sep 2012 - Jul 2014

  Montreal, Canada Area - Efficient Business to Business selling over the phone. - Prospected new and incremental business by calling both named accounts and cold calling. - Thorough understanding of FedEx sales operation systems ( ISell), and pricing structures