Experience

Mobile Loaves & Fishes

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Information Technology Support Technician

  • Jul 2023 - Oct 2023

  Austin, Texas, United States • Microsoft 365 system administration as well as Google Suite system administration. • Maintained the integrity of 30+ intermediate distribution frames across a 51-acre neighborhood. • Documented entire Network Infrastructure via Adobe site-specific maps. • Daily updates and enhancements to Cisco Meraki dashboard. • Supported with G Suite to Microsoft 365 system migration by compiling user training documentation. • Promptly responded to resident as well as staff Help Desk… Show more • Microsoft 365 system administration as well as Google Suite system administration. • Maintained the integrity of 30+ intermediate distribution frames across a 51-acre neighborhood. • Documented entire Network Infrastructure via Adobe site-specific maps. • Daily updates and enhancements to Cisco Meraki dashboard. • Supported with G Suite to Microsoft 365 system migration by compiling user training documentation. • Promptly responded to resident as well as staff Help Desk requests. Show less



Austin Ridge Bible Church

• United States
• Religious Institutions
• 1 - 100 Employee

• Information Technology Support Technician

  • Aug 2021 - May 2023

  Bee Cave, Texas, United States • Provided system-wide administration support for several applications such as: Microsoft 365, Adobe, Asana, JotForm, Mailchimp and many others. • Provided immediate hardware assistance and computer support with Apple as well as Microsoft operating systems. • Made frequent visits to satellite campuses to assist with new-hire set-ups, hardware/software environmental improvements and network support. • Supported in vendor relationships for FreePBX VoIP system, Sharp copiers and several… Show more • Provided system-wide administration support for several applications such as: Microsoft 365, Adobe, Asana, JotForm, Mailchimp and many others. • Provided immediate hardware assistance and computer support with Apple as well as Microsoft operating systems. • Made frequent visits to satellite campuses to assist with new-hire set-ups, hardware/software environmental improvements and network support. • Supported in vendor relationships for FreePBX VoIP system, Sharp copiers and several others. • Promptly responded to staff needs via Help Desk ticketing system (HappyFox) submission requests. • Provided Asset Management via AssetTiger for entire organization. Show less



DHI Mortgage

• United States
• Financial Services
• 700 & Above Employee

• Information Technology Technician

  • May 2020 - Aug 2021

  Austin, Texas, United States • Provided immediate technical and software support for an organization of 4,000+ employees. • Assigned all laptops in Active Directory, as well as performing Group updates, drive mapping, and firmware updates. • Traveled on behalf of company for new office set-ups as well as site visits to focus on the local technology integrity of an office. • Responded in prompt fashion to all inquiries submitted via Cherwell ticketing system. • Properly packaged full hardware set-ups for all… Show more • Provided immediate technical and software support for an organization of 4,000+ employees. • Assigned all laptops in Active Directory, as well as performing Group updates, drive mapping, and firmware updates. • Traveled on behalf of company for new office set-ups as well as site visits to focus on the local technology integrity of an office. • Responded in prompt fashion to all inquiries submitted via Cherwell ticketing system. • Properly packaged full hardware set-ups for all new remote users. Show less



Travis County

• United States
• Individual and Family Services
• 1 - 100 Employee

• Human Resources Analyst

  • Oct 2019 - Apr 2020

  Austin, Texas, United States



United States Army Reserve

• United States
• Armed Forces
• 700 & Above Employee

• Human Resources Specialist

  • Sep 2013 - Sep 2019

  Fort Hood, Texas

• Human Resources Coordinator

  • Aug 2015 - Jun 2018