Experience

Synthesis Development

• Indonesia
• Real Estate
• 100 - 200 Employee

• Customer Service Supervisor

  • May 2016 - Present



Lippo Malls

• Indonesia
• Leasing Non-residential Real Estate
• 400 - 500 Employee

• Customer Service Supervisor

  • Apr 2015 - Jul 2015

  - Develop Front Liner and do work program Customer Service.- Planning Work Program such as the Customer Service Training Materials (Service Excelent, Handling Complaint, First aid knowledge, Greeting & Grooming standards, Fire Safety knowledge and attitude for service and development of Customer Experience).- Develop Property for VVIP Lounge and Customer Service Asset.- Implementing Event Information, Loyalty Programme for member VIP & VVIP and General Customer.- Create SOP Customer Service Management and Handling Complaint.- Plotting Work Scheduling and monitor.- Creating a Daily Report, Monthly Report and analysis of the development of Public Facilities Mall.



Summarecon Digital Center

• Customer Service & Tenant Relation Supervisor

  • Mar 2014 - Feb 2015

  - Appointed As Supervisor Customer Service and Tenant Relations- Responsible for Customer Service Facility, Front Liners and Tenant Relations- Responsible for operational activities Customer Service Front Liners and readiness of the Public Facility including asset and inventory.- Responsible for store operations and Tenant Complaint.- Responsible decision making for the improvement of the Customer Service Front Liner Services and Facilities generally.- Conducting Mediation Against The parties related to the Customer Service and Tenant Relations, such as Recruitment Vendor Customer Service, Co-operation for the improvement of Public Facilities (shuttle, taxi, Mother's Room, Valet, Multi Provider) and mediate against the Tenant in support of the operational malls- Creating operational reports Recap mall which will be informed to the Manager and operational evaluation.- Creating and monitoring the Annual Budget of Customer Service Division.- Conduct Monitoring and assessment of the Customer Service Leader and Tenant Relations Officer.



Summarecon Mal Serpong

• India
• 1 - 100 Employee

• Customer Service Supervisor

  • Sep 2011 - Feb 2014

  - Serving as Supervisor Customer Service with a concentration subject to the Public Facilities of Customer Service such as Mother's Room, Driver's Room, First Aid Room + Ambulance, Employee Rest Room, Information Desk, Public Transportation (Shuttle), Big Motorcycle Parking area, E- Directory, Valet Service and Signage.- Conduct Monitoring Asset and inventory Customer Service such as the feasibility of the use of Asset and Inventory, controlling the amount of Asset and Inventory, Asset and Inventory Purchase requirements, controlling the effectiveness and efficiency of Asset and Inventory.- Creating a report recap - the use of all facilities report to the Public Facility Customer Service Coordinator.- Analysis and evaluation of the shortage of public facilities through the use of charts and propose improvement decisions or changes and improvements.- Conducting Coordination parties - related parties regarding the Public Facility as hygiene facilities, the feasibility of facilities, repair facilities, purchase of Asset and Inventory, Customer Complaint, manufacture signage and report damage to facilities, assets and inventory as well as participate attention to the safety level of the mall area.- Monitor's operations mall.- Conduct briefing to staff customer servie, and make adjustments ploting Customer Service staff work area according to the schedule that has been made by the Customer Service Supervisor Front Liners.



PT. XL Axiata Tbk

• Indonesia
• Telecommunications
• 700 & Above Employee

• Customer Relation Representation

  • Apr 2011 - Sep 2011

  - Interact directly to the customer (face to face).- Pay attention to any problem a customer complaint.- To verify the data, that match the customer's identity with the system data.- Analyze the problem through the system and provide feedback to the customer obvious problem.- Tackling issues such as, change of SIM card,- Reactivacy phone number, process system or process refresh number is problematic, change the data, complain the bill postpaid complain tissue, complain of lost balance, information gadgets, payment info, follow up to the parties concerned, provision of information back to the customer for the service monitoring issues.- Conducting the opening of international roaming for customers who want to go abroad and opening demand postpaid numbers.- Create a historical so that every customer comes back to the XL Center anywhere in Indonesia, the Xl know the details of the customer.



Lion Airlines Inc

• United States
• Airlines and Aviation
• 1 - 100 Employee

• Pasasi Staff (Ground Handling)

  • Jul 2007 - Apr 2011

  - Monitor Transit passengers- Monitor connecting flight- Monitor departing passengers- Process management of boarding- Report actual overall management process monitoring until boarding is completed. - Monitor Transit passengers- Monitor connecting flight- Monitor departing passengers- Process management of boarding- Report actual overall management process monitoring until boarding is completed.



PT Bank Danamon Indonesia, Tbk.

• Indonesia
• Banking
• 700 & Above Employee

• Collection Staff

  • Feb 2007 - Jul 2007

  - Monitor customer, consider the customer bill after experiencing bad credit, when in a certain period must begin repayments or loan repayment.- Confirm the letter of credit customers to make payments every month with the agreement that has been agreed upon, make a legality.- Collecting registered customers and making installment agreements.- Provide decision to settle the bill with consideration of the length of the credit period, make a report.