Realtor®

• Jul 2017 - Present

Store Manager

• Mar 2015 - Jun 2017

Key results: 2016: •Comped two years in a row, +3.74% 2016; +11.05% in bras, +1% traffic spread. •Managed payroll at +0.6% for the year. •Ranked Gold; Top 200 in LY sales for spring season 2016. •Drove store performance to #67 in company in Q2 2016 ranking Platinum; top 100. •Led peers to reduce total district shrink by 37% as LP champion for district. 2015: •Turned around bottom performing, operationally broken store to exceeding company expectations, +9.6% LY, +16.1% in bras, with +8% traffic spread. •Created a compelling buying environment that drove conversion +5% to LY 2015. •Reduced shrink from 14% to 4% in 2015.

General Store Manager & Regional Training Coordinator

• Aug 2012 - Mar 2015

Key Results: •Turned around bottom performing store in 90 days to meeting KPI goals & sales plan by increasing traffic through email capture rate above 80%. •Built brand awareness through "eventing"​. Demoing "How-to's"​ at the Legacy Place Food & Wine Festival, fun with friends & fabulous fundraiser in-store events. •Led peers for 2 districts to present Customer Experience (CEX) workshop for annual corporate leaders meeting, 2013. •Promoted 2 FT assistant managers to senior asst & associate to a FT manager. •Initiated outings in the district to grow peer relationships & build district morale. •Led the district in CEX champion role to achieve email capture & Conde Nast goals for the year, 2013. •Facilitated SM/CEX workshops at the district and regional Holiday "Take It Back"​ meetings, 2013. •Influenced peers to participate in recruiting by initiating the districts relationship with local colleges and inviting peers to participate in career fairs. •Led and organized NSO of Cityplace in Q4. Management positions filled 50% internally and 50% externally. •Trained 10+ managers across the district, multiple district managers & regional director on the Charming Charlie culture and store operations. •Influenced the district to reach company goals during DMs absence for offsite meetings and PTOs. •Region Training Coordinator and a champion on the national CEX team. •Ideated with national recruiter on new associate interview guides and pre-interview questions. •Conceptualized & coordinated CEX fashion show at the Holiday 2014 Region "Take It Back" meeting. •National champion & subject matter expert for new initiatives: inventory system, backroom and shipment processes. •Collaborated with Director of Field Learning & Development to update training modules for new hires. •Selected to be Trainer of International Operations in Philipines. •Certificates of Accomplishment: Highest % to Email Capture Plan and Highest % to Conversion Plan for the district in 2013.

Store Manager

• May 2011 - Aug 2012

Australia’s fastest growing retail brand, with 800+ stores globally. Guided the store teams to excel in sales and customer service standards. Trained the team to execute company floor sets on a monthly basis. Applied exceptional visual merchandising standards and managed inventory controls. Promoted a ‘think shrink’ attitude in the stores and led the district by actively reducing shrink internally and externally. Created a collaborative, fun, results driven team environment. Key results: •Promoted to a higher volume $2M, turn-around store (February 2012, Jensen Beach) •Mentored and developed a key holder to a store management position. (Wellington) •Received a score of excellent on a store visit from the Cotton On country manager. (November 2011- Jensen Beach) •Earned “Employee of the month” for the U.S. (December 2011) •Excelled in bringing the store from last to first in the district, ultimately improving district scores, on loss prevention measurements. (Jensen Beach) •Assisted in 2 new store openings in Miami.

Executive Team Leader

• Oct 2004 - Nov 2010

Accelerated advancement (4 promotions over 6-year tenure) to become executive team leader in $29M location with 130+ employees. Drove sales by overseeing the guest service, in-stocks and visuals of departments equalling $15 million of annual store sales. Acted as leader on duty, as well as completed opening and closing store procedures. Provided operational and fiscal leadership and maintained presentation/service standards. Directed multiple departments (Presentation, Hardlines and Grocery). Executed corporate programs, promotions and policies; and drove optimal guest satisfaction and team member productivity. Key Results: •Excelled in motivating team leaders and team members. Developed four entry-level associates to leadership positions. •Nominated to attend ‘LEAD’ a process that prepares executive’s for a store management position. •Propelled Stuart store through worst-to-first turnaround, transforming district’s lowest ranked store (#9 out of 10 in Electronics Attachment Rate scores) to #2 out of 50 stores in the group, along with •Fast Service in Electronics score to #1 out of 50 stores (2010). •Created a food safety culture to achieve a top score on regulatory food safety visit, resulting in removing the store from the Red Food Safety Store Focus List. •Received an outstanding store and department visit from the Target Vice President (2009). •Led successful start up and grand opening of soft lines department at the Palm Bay store opening (2009). Exceeded in reducing shortage of soft lines departments by .20 %. •Completed 6 week management training program & development courses, including topics on Managing Conflict, De-escalation, Organizing Your Time & Resources, Thinking & Speaking on Your Feet, Building Collaborative Relationships, Understanding Generational Differences, Leading Through Change & more. •Earned four-time honors as “Great Team Hero” (2005, 2007, 2008, 2009)

Sales Associate

• Sep 2002 - Jun 2004

Worked on sales floor resets, cashiering, customer service and stocking. Worked on sales floor resets, cashiering, customer service and stocking.