Director of Business Unit - Onshore/Nearshore

• Apr 2021 - Present

Director of Business Unit | SAP Consulting Services for onshore and nearshore operations. Customer Engagement Director for strategic projects and customers. Director of Business Unit | SAP Consulting Services for onshore and nearshore operations. Customer Engagement Director for strategic projects and customers.

Customer Engagement Director

• Oct 2020 - Mar 2021

- Monitoring of strategic projects with customers and FH- Monitoring and reviewing progress (quality, risks and results) in consulting projects, evaluating and generating recommendations for the executive level.

Director of Business Unit | Consulting Services

• Apr 2015 - Mar 2021

Business Operations - Responsible for managing consulting business unit.Project Director- Accountable for the delivery of large projects.

PMO Manager / RM Manager

• Jul 2010 - Mar 2015

In charge of PMO, the major objectives are to improve customer satisfaction, team satisfaction, project profitability, and delivery quality. Organizational Change Management with a focus on business process optimizations. Coaching and leading project managers and resource management team. Communication and control of organizational KPIs and FPIs to the company board.

Project Manager

• Mar 2006 - Jul 2010

Accountable for customer relationship management and project management in development HSM solution for government, leading teams at multiple regions, scope greater than 500 use cases, JAVA web development platform and budget of 5 million USD. HSM Solution is used in Curitiba at 7 medium/big hospitals, 180 public health units and administration center of city hall. Used best practices and standards in software development and CMMi certification was achieved. Accountable for customer relationship management and project management in development HSM solution for government, leading teams at multiple regions, scope greater than 500 use cases, JAVA web development platform and budget of 5 million USD. HSM Solution is used in Curitiba at 7 medium/big hospitals, 180 public health units and administration center of city hall. Used best practices and standards in software development and CMMi certification was achieved.

IT Manager

• Jan 2005 - Jan 2006

• Accountable for hardware, software, telecom, data, and process, leading a multi-disciplinary team for implementation of a complete HSM solution with 99,8% uptime required. HSM solution was customized for oncology requirements and support all hospital services. • CIO of Hospital Erasto Gartner with 200 rooms, oncology specialized center, CI, radiotherapy service, a research center, and a component medical industry. • Used best practices and standards in management and ISO certification was achieved. Show less

DBA Oracle / Coordinator

• Jun 2004 - Dec 2004

Oracle 9i database administration during the development of the tax system of the city hall (Fortaleza / CE). Coordination of system deployment activities, including integrated testing, training, data loading, and support logistics. Oracle 9i database administration during the development of the tax system of the city hall (Fortaleza / CE). Coordination of system deployment activities, including integrated testing, training, data loading, and support logistics.

DBA

• Jul 1999 - Nov 2003

Distributed database management, with enabling solution of driver's license and vehicles, covering 399 cities in the state. Monitoring master-slave data replication across distributed databases. Data Management and development/maintenance team support. Distributed database management, with enabling solution of driver's license and vehicles, covering 399 cities in the state. Monitoring master-slave data replication across distributed databases. Data Management and development/maintenance team support.

Analista de Sistemas

• Jul 1995 - Jan 2000