Experience

New Mexico Film Office

• Albuquerque, New Mexico, United States

• Film Tax Program Coordinator

  • Jan 2023 - Present



Paychex

• Albuquerque, New Mexico, United States

• Service Specialist-SMB Service

  • Jun 2021 - Mar 2023

  Under a moderate level of guidance and direction, provides customer service for one or more Paychex products. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with Paychex policies and procedures. Builds knowledge of the organization, processes, and customers. Delivers quality service to Paychex clients via phone, email, chat, and other avenues Follows up on outstanding items to issue completion in compliance with established Service Level Agreements Develops and maintains an intermediate working knowledge of one or more Paychex products, as well as industry policies and procedures Identifies opportunities for process improvement and works with leaders to implement Demonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS Documents all interactions Serves as a mentor for less experienced teammates Performs data input, maintaining strong prioritization and organization Show less



Bank of America

• Albuquerque, New Mexico, United States

• Relationship Manager

  • Oct 2020 - Jun 2021



Stanton Optical

• Santa Fe, New Mexico Area

• Retail General Manager

  • Apr 2019 - Oct 2020

  • Lead talent acquisition; recruit (Direct Recruiting), partnership with Recruiting Department, interview, hire and promote outstanding associates. • Ensure proper scheduling of doctors and OD Calendar completed within compliance, while creating a strong partnership with professional services. • Effectively schedule retail associates for the needs of the business. • Ensure proper lab production so that "Now Service" and "Ready When Promised" are achieved. • Train and develop sales associates while utilizing the Stanton Optical Sales Process enforcing compliance with Company standards and execution of Stanton Optical and My Eyelab training programs and role playing. • Develop and strengthen associates via weekly Goal Setting & Review (GS&R) meetings. • Compliance of scheduled training for all associates, including self. • Discipline and/or terminate associates when necessary. • Ensure all communication from the retail Support Center is effectively communicated to all associates within your location (SAP, WAR, etc.). • Communicates effectively with Support Center to coordinate any facility and maintenance issues. • Provide quality product merchandising by complying with inventory count schedules, maintaining and organizing back stock, and requesting necessary product for business needs to maximize sales. • Analyze daily/weekly/monthly/quarterly reports to ensure all staff members are achieving desired goals. • Delegates tasks to accomplish objectives through others. • Works cross functionally with Regional Managers, Facilities Management and Operations to drive brand objectives and strategies, accomplished via the PAR (Performance Accelerator Review form). • Requires self and associates to adhere to the Company Mission Statement, Code of Excellence, and Company Mantra. Qualifications Show less



verizon(wireless stores)

• Miami/Fort Lauderdale Area

• Area Manager

  • Jul 2017 - Apr 2019

   Hire new team members, train and motivate employees to exceed monthly sales goals  Supervise three Verizon locations throughout work week  Spend majority of time focused on sales and operations at each of the assigned locations  Responsible for meeting or exceeding performance objectives as established by upper management to include meeting deadlines  Responsible for inventory reconciliation, control, and delivery in conjunction with store manager  Hire new team members, train and motivate employees to exceed monthly sales goals  Supervise three Verizon locations throughout work week  Spend majority of time focused on sales and operations at each of the assigned locations  Responsible for meeting or exceeding performance objectives as established by upper management to include meeting deadlines  Responsible for inventory reconciliation, control, and delivery in conjunction with store manager



Verizon Wireless

• Miami/Fort Lauderdale Area

• Solutions Specialist

  • Jul 2013 - Jul 2017

   Inspire and excite customers about how our solutions can impact their lives Ensure that our customers leave our stores with the best solutions for their needs.  Provide our customers with a basic understanding of the functionality of the products and accessories they purchase so that they can immediately enjoy their new solutions.  Attend both formal and informal training to better understand our retail store operations and keep up with company, market, and industry trends Support daily business operations, including processing customer transactions and auditing cash receipts daily.  Analyze customer needs and present value-added solutions.  delivering superior customer service and proactively contact existing customers to ensure they're getting the most out of our products and services Show less



Chase

• aventura,fl

• Customer Service Representative

  • Oct 2007 - Jul 2013

   Provide exemplary service and effective solutions to customer questions or other inquiries.  Assist the personal bankers with customer sales or important service issues.  Having professional and friendly interactions with both customers and team members.  The opportunity to help grow the branch and further help customers by introducing them to a personal banker.  Provide exemplary service and effective solutions to customer questions or other inquiries.  Assist the personal bankers with customer sales or important service issues.  Having professional and friendly interactions with both customers and team members.  The opportunity to help grow the branch and further help customers by introducing them to a personal banker.