Experience

THE WESTBURY HOTEL LIMITED

• United Kingdom
• Hospitality
• 1 - 100 Employee

• • Mar 2023 - Present

• • Oct 2021 - Mar 2023

  ● Providing friendly and timely service.● Managing the team's training and supervision, helping to ensure high levels of service. ● Responsible for administrative duties ● Anticipating, meeting, and exceeding the client’s expectations while successfully resolving any concerns that may shows-up. ● Ensuring the departmental manager is informed of any client feedback and providing any relevant reports.● Responsible for scheduling and delivering meeting agendas. Responsible for planning and managing: Management Meetings, Board Meetings, etc. ● Responsible for scheduling & distributing agendas for meetings.● Responsible for event/travel booking when required.● Comply with hotel security, fire regulations and all health and safety legislation● Comply with company brand standards● Maintain all meeting rooms and store rooms to the highest level of cleanliness● Supervising the operational function for the Meeting & Events Operation in the hotelAchievements● Act as a vital ongoing link between the client and the relevant Departmental Teams to ensure that all client's needs and expectations are understood correctly, consistently expressed, and fully met on time. ● Creating successful communication and interpersonal skills, always presenting to build a professional environment. ● Understanding of the numerous components that come together to create a successful event. Show less



Crowne Plaza Dublin Airport

• Ireland
• Travel Arrangements
• 1 - 100 Employee

• • Aug 2021 - May 2022

  ● Schedule taxi reservations. ● Control all paperwork and reporting.● Inform management of any faults or remedies that are required. ● Expertise in the usage of the tools required to complete the given tasks.● Provided general accountant and clerical support, including, but not limited to, preparing and maintaining documents/files/reports, handling distribution of mail and deliveries, scheduling, data entry, and other projects.● Received visitors and answered telephones, presenting an exemplary professional appearance and providing assistance or directing to the appropriate office or person. Achievements● Accurately entered transactions into proprietary company accounting systems.● Responsible for all aspects of the company's purchasing, product and warehousing, including Customer service and bid evaluations to minimise cost and maximise quality.● Improved and maintained vendor relationships.● Maintained up-to-date warehouse stock accurate in files and records. Show less

• • Apr 2018 - Aug 2021

  ● Provide all guests with warm and welcoming customer service at the reception and register all guests. ● Coordinate the reservation of meeting spaces and catering ● Control the cleaning service and other aspects of the workplace ● Manage any contractors involved in planned maintenance. ● Comply with all applicable health and safety laws ● Alert management when stock levels are low and keep supply room in good condition.● Delivered client assistance and troubleshooting queries and issues as necessary● In charge of the VIP customer, ensuring all of their needs are correctly set up, providing all of the assistance throughout the events.● Managed day rush of over 600 customers daily with efficient, level-headed customer service.● Prepare and assist with food preparation, setting up counters and merchandising the restaurant. Achievements● Developed creative and appealing latte art techniques and instructed co-workers in the method.● Delivered exceptional service to each customer by listening to concerns and answering questions.● Worked with the senior management team to develop and evolve the Living Space offer further by actively identifying new trends and opportunities within brand guidelines.● Helped ensure a safe environment for staff and guests and adhered to the company’s health and safety policy and procedures. Show less



Hotel Fasano Sao Paulo

• Brazil
• Hospitality
• 1 - 100 Employee

• Event Executive

  • Jul 2012 - Aug 2015

  ● Created and input data into excel spreadsheets. ● Planning and carrying out numerous banquets and conferences as part of the hotel's conferencing and banqueting services. ● Collected data independently and updated all documentation and data for the Sales and Marketing Director. ● Worked with managers on multiple projects simultaneously. ● Assisted all employment paperwork and background checks. ● Created monthly reports on occurrences for the Finance and Sales Departments. ● Reporting issues, and incidents, filling all requests necessary for incidents. ● Answered phones and directed calls professionally and promptly. ● Supporting the content creators of social media ● Supporting the online marketing team in publishing, checking, and updating. ● Aided customers in choosing the best event locations, service offerings, and catering alternatives ● Managed client administration using the Opera Hotel Management System. Achievements ● A highly motivated and flexible individual with the ability to work under pressure. ● I have developed the ability to build effective working relationships inside and outside the workgroup considering diverse individuals and groups' working styles and perspectives. ● Self-motivated to work independently, with minimal supervision ● Worked independently and prioritised assigned projects. Show less