Experience

Burleigh Heads Language College

• Australia
• Education Administration Programs
• 1 - 100 Employee

• Administrative Officer

  • Apr 2021 - Present

  - Coordinate the Administration team - Responsible for all aspects of new Administration staff training - Issue Letters of Offer and CoEs - Issue Intention to Report Enrolments for academic progress failure, non-commencement of studies and non-payment of fees - Responsible for all aspects of Accounts Receivable (aXcelerate and XERO), including invoicing and bank reconciliation - Responsible for all aspects of Agent Commission payments in aXcelerate - Analise and approve/refuse course suspension/deferment requests - Analise and approve/refuse a change of course request - Analise and approve/refuse a change of provider requests - Report the student Enrolments for academic progress failure - Cancel the student Enrolments for non-commencement of studies and non-payment of fees - Discuss the current Customer Relationship Management (CRM) system with staff and observe its use at all levels of the organisation - Find and advise management of issues in aXcelerate - Capture and record current procedures used in Administration - Update policies and procedures and revise all Administration forms - Provide advice on the policy and procedures implementation - Create, review and revise, when necessary, the procedures handbook for operating aXcelerate - Implement approved recommendations, issue revised instructions and procedure manual, draft other documentation, and train other staff members on the use of aXcelerate and Administration procedures



Elston Education and Training

• Australia
• 1 - 100 Employee

• Quality Facilitator

  • Mar 2016 - Apr 2021

  - Discussed Customer Relationship Management (CRM) system with staff and observed its use at all levels of the organisation- Captured and recorded procedures used in Administration- Created, reviewed, and revised the procedures handbook for operating TEAMS- Implemented approved recommendations, issued revised instructions and procedure manual, drafted other documentation, and trained additional staff members on the use of SMS (TEAMS) for the above purposes- Received and processed agent commission invoices in MYOB and TEAMS- Responsible for all aspects of Student Payment Reconciliation- Analysed AVETMISS (Australian Vocational Education and Training Management Information Statistical Standard) report to fix the errors/warnings in TEAMS and submit the final report in the AVETMISS Validation Software- Analysed and approved/refused the course suspension/deferment requests.- Analysed and approved/refused the change of course requests- Analysed and approved/refused the change of provider requests- Reported the student Enrolments for academic progress failure- Cancel the student Enrolments for non-commencement of studies and non-payment of fees- Responsible for all aspects of new Administration staff training- Assisted the Enrolment Officer in issuing Letters of Offer, Letters of Confirmation, CoE, Intention to Report Enrolments for academic progress failure and Intention to Cancel Enrolment for non-commencement of studies- Assisted the Student Officer in receiving the student payments, revising the student

• Administrative Assistant

  • Apr 2015 - Mar 2016

  - Provided a high standard of customer service to internal and external customers- Responsible for all aspects of Accounts Receivable- Assisted the Administration Manager with other financial or student administration issues as requested- Managed the process in its entirety when students needed to change courses- Supported students with assorted enquires regardless of the nature of the issue/query- Maintained and ensured the accuracy of data entered- Followed policies and procedures, assuring compliance with ASQA and CRICOS requirements and directives- Undertake other administrative duties as requested by the CEO- Provided support and relief for other positions within the department. Some examples of these additional duties may include:Student Officer: supported and counselled students as necessary, facilitating acclimation.Enrolment Officer: issued Letter of Offer, Letter of Confirmation, CoE, source and sold Overseas Student Health Cover as required.Receptionist: prepared, collated, and distributed information and materials for student orientation, supported students and trainers on Assessment Days and created Unique Student Identification for students.



Fabiola Furlanetti Advocacia

• Lawyer

  • Nov 2004 - Apr 2015

  - Experience with Civil and Civil Procedure Law, Family Law, Contract Law and Retirement Law - Legal research - Legal documents preparation - Write drafts and legal documents - Maintained database and files - Clients and witnesses interviews - Office and court procedures - Court calendaring - Legal filling - Trial preparation - Deposition preparation - Client relationship management - Billing and collections - Experience with Civil and Civil Procedure Law, Family Law, Contract Law and Retirement Law - Legal research - Legal documents preparation - Write drafts and legal documents - Maintained database and files - Clients and witnesses interviews - Office and court procedures - Court calendaring - Legal filling - Trial preparation - Deposition preparation - Client relationship management - Billing and collections