Experience

TalentWorldGroup Plc.

• Hungary
• Outsourcing/Offshoring
• 1 - 100 Employee

• Business Support Manager

  • Mar 2022 - Present

  - Overseeing the operation of all systems, ensuring their smooth and efficient functioning.- Planning and preparing projects, compiling databases, generating reports, and analyzing statistics to facilitate data-driven decision-making.- Administering permissions and managing senior team members and costumer service agents to ensure optimal utilization of resources.- Undertaking all administrative functions related to the systems that are in use, including maintaining system logs, handling backups, and managing user accounts.- Assisting with the daily operations management, supporting costumer service agents, and facilitating performance development by providing guidance, training, and support.- Resolving easy to complex cases, tasks, calls, and technical complaints, ensuring customer satisfaction, and maintaining a high level of service quality.- Following instructions and using standard operating procedures provided by management to ensure adherence to company policies and procedures.- Promoting adherence to required quality and efficiency indicators to help ensure profitable operations.- Selecting, testing, or developing and setting up new tools and applications to improve operational efficiency and reduce costs.- Escalating higher-level problems to IT teams or cases that cannot be resolved immediately, ensuring timely resolution of issues.- Participating in client-originated meetings and training, demonstrating a high level of professionalism and customer service. Show less

• Customer Service Agent

  • Jul 2021 - Mar 2022

  - Conducting outbound calls to book photo shooting free sessions for restaurants, thereby ensuring that their marketing needs were met.- Ensuring time and availability for shifts as scheduled by supervisors, helping to maintain the integrity of the service delivery.- Promptly notify supervisors of any illness or obstacle that might prevent them from working, allowing for effective contingency planning.- Providing immediate feedback to supervisors regarding any difficulties or issues encountered when using programs or software.- Participating in client-originated meetings and training as needed, helping to ensure that clients received the highest level of service.- Being available to substitute for other agents if needed, thereby supporting team members as needed.- Helping with any additional administrative tasks related to campaigns, including data entry, reporting and translation.- Learning and following instructions, standard operating procedures, and call scripts/FAQs as provided by management.- Ensuring that the Service Desk met all Service Level Agreement (SLA) compliance requirements by taking ownership of customer needs and showing respect and consideration to all team members and clients. Additionally contributing to process improvements wherever possible. Show less



inCentea

• Portugal
• IT Services and IT Consulting
• 100 - 200 Employee

• Junior Developer

  • Feb 2020 - Jul 2020

  - Create scripts to help test current and new software - Help with the development of the main management software - Help with the creation of new development software - Create scripts to help test current and new software - Help with the development of the main management software - Help with the creation of new development software



Gosimac

• Pombal, Leiria, Portugal

• CNC Programmer and Operator

  • May 2018 - Jul 2018

  - Basic maintenance of CNC machines. - Precision machining of parts, mostly for the automotive industry. - CNC programming. - Laser engraving. - Basic maintenance of CNC machines. - Precision machining of parts, mostly for the automotive industry. - CNC programming. - Laser engraving.



FozMoldes, Lda

• Portugal
• Plastics Manufacturing
• 1 - 100 Employee

• CNC Programmer and Operator

  • May 2017 - Jul 2017

  - Maintenance of CNC machines. - Machining of parts, mostly for plastic injection moulds for the automotive industry. - CNC programming. - Maintenance of CNC machines. - Machining of parts, mostly for plastic injection moulds for the automotive industry. - CNC programming.



Gosimac

• Pombal, Leiria, Portugal

• CNC Programmer and Operator

  • May 2016 - Jul 2016

  - Basic maintenance of CNC machines. - Machining of pre‑programmed parts by other professionals. - Basic maintenance of CNC machines. - Machining of pre‑programmed parts by other professionals.