Fabio Lopez

Delivery Partner Executive at Value Transformation Services
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Contact Information
us****@****om
(386) 825-5501
Location
Arluno, Lombardy, Italy, IT
Languages
  • Italian Native or bilingual proficiency
  • English Full professional proficiency
  • Czech Limited working proficiency
Skills

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Paolo Lamperti

It has been a pleasure for me to collaborate with Fabio during my career in IBM. He's a reliable, and loyal person with great communication skills and a customer oriented mindset. Always ready to face challenges with his positive approach!

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Credentials

  • IBM Agile Advocate
    IBM
    Dec, 2020
    - Nov, 2024
  • ITIL 4 ® MANAGING PROFESSIONAL CPD
    AXELOS Global Best Practice
    Aug, 2020
    - Nov, 2024
  • ITIL® Intermediate CPD
    AXELOS Global Best Practice
    Aug, 2020
    - Nov, 2024
  • IBM Agile Explorer
    IBM
    Apr, 2020
    - Nov, 2024
  • ITIL INTERMEDIATE SERVICE STRATEGY V3
    PeopleCert
    Mar, 2019
    - Nov, 2024
  • IBM Certified Manager
    IBM
    Jul, 2018
    - Nov, 2024
  • IBM Advisory Project Manager
    IBM
    Nov, 2016
    - Nov, 2024
  • • ITIL INTERMEDIATE SERVICE OPERATION V3
    PeopleCert
    Mar, 2016
    - Nov, 2024
  • • ITIL INTERMEDIATE SERVICE DESIGN V3
    PeopleCert
    Sep, 2014
    - Nov, 2024
  • • ITIL INTERMEDIATE SERVICE TRANSITION V3
    PeopleCert
    Jul, 2013
    - Nov, 2024
  • • ITIL INTERMEDIATE CONTINUAL SERVICE IMPROVEMENT V3
    PeopleCert
    Jul, 2012
    - Nov, 2024
  • ITIL 4 Managing Professional Transition
    PeopleCert
    Jul, 2020
    - Nov, 2024
  • ITIL® 4 Leader: Digital & IT Strategy Certificate
    PeopleCert
    Jan, 2023
    - Nov, 2024
  • ITIL® 4 Specialist High - Velocity IT Certificate
    PeopleCert
    Jul, 2021
    - Nov, 2024
  • ITIL® 4 Strategic Leader Certificate
    PeopleCert
    Jan, 2023
    - Nov, 2024
  • • ITIL FOUNDATION V2 and V3
    PeopleCert
  • • LEADERSHIP IN PROJECT MANAGEMENT
    IBM
  • • LEADING IBM Assessment
    IBM
  • • LPI 101 GENERAL LINUX 1
    IBM
  • • LPI 102 GENERAL LINUX 2
    IBM
  • • PROJECT MANAGEMENT ORIENTATION
    IBM
  • • TU160I USING AIX5L
    IBM
  • • TU191I AIX5L SYSTEM ADMINISTRATION.
    IBM
  • • TU195IT p690 TECHNICAL SOLUTION
    IBM
  • • TU199IT pSERIES AIX SYSTEM SUPPORT
    IBM
  • • TU340: IBM WEBSPHERE APPLICATION SERVER V5 BASIC ADMINISTRATION
    IBM
  • • TU341: IBM WEBSPHERE APPLICATION SERVER V5 MULTIPLATFORM ADMINISTRATION.
    IBM

Experience

  • Value Transformation Services
    • Italy
    • IT Services and IT Consulting
    • 300 - 400 Employee
    • Delivery Partner Executive
      • Jan 2021 - Present

      Senior Management role for an important IBM Baking sector Account Responsible in terms of Quality for the Delivered Services under Service Level Agreements. Client facing with Senior Client Management and part of the Governance . Client relationship Management , working on common achievements and improvement plans. Contract and Cost Management are part of my duties. Entry point as Supplier Manager for international provider acting as Virtual team with the local one to provide service to the final client Responsible for Audit and Compliance in terms of Software Licence Management Show less

    • Workforce Manager
      • Sep 2019 - Dec 2020

      Resource and Workforce Manager: As a Workforce Management Leader inside V-TServices company ( IT company created by the joint venture between IBM and Unicredit bank) My role applied to the overall workforce management of the delivery resources team ( 800+) spread in 5 main countries ( Italy, Germany, Austria, Slovakia and Czech Republic ) plus the Global Delivery Centers teams in Poland and Czech Republic ( 400+). Responsible of managing all resources in terms of planning, hiring, education , allocations , labour costs , productivity ,salary bands and resources actions . Working very close with HR partners and Finance CFO to support and drive actions to meet resources targets and financials targets. Requested to manage daily analysis against people costs allocation, labour costs & expenses , forecast and resources dynamics to be provided to Exec Management. Show less

  • IBM CLIENT INNOVATION CENTER POLAND
    • Upline Business Delivery Leader
      • Sep 2014 - Aug 2019

      Setting up and managing as Up Line Manager IT services provided by IBM Delivery Centre Poland responsible for 6 Cross Competency Departments (200+ employees) for one of the biggest IBM International customers (banking sector). Direct interfering and collaboration with the Customer Executive Management and the Delivery Center Poland ( DCPL ) Executive one. • Designing and implementation from the program point of view for the early set up of cross competency IT Services in IBM DCPL. • Responsible for the Transition and the final set up of the activities, involved teams and procedures. • Identification and planning of new activities to be covered in DCPL • Customer Relationship Management • Cost Management • Compliance Management • Recruiting Overall responsibility • Productivity and Efficiency Management • Performance Management • Quality management and services reporting • People Management • Mentoring and Coaching Show less

    • Upline Manager, Delivery Account Management Leader
      • Apr 2014 - Sep 2014

      • Up Line Manager responsible for 7 Delivery Account Management Departments in Global Services Delivery Centre Poland (+220 employees) providing services to 100+ customers Worldwide.• Direct interfering and collaboration with the Customer High Account Management and the DCPL Executive one to establish the needs and requirements.• Customer Relationship Management• Cost Management• Compliance Management• Recruiting Overall responsibility • Productivity and Efficiency Management• Performance Management• Quality management and services reporting• People Management• Mentoring and Coaching Show less

    • Account Management Department Manager
      • Dec 2013 - Apr 2014

      • First Line Manager (Account Management Department for UKI - Italy - Benelux)• Leading directly up to 40 Delivery Program Executives , Service Delivery Managers and Coordinators• People Management• Service Management• Department Cost Management• Compliance and Security Management• Recruiting and educating new employees according to agreed plan• Performance Management• Quality management and services reporting• Mentoring and Coaching• Program Management

    • Delivery Program Manager
      • Sep 2011 - Dec 2013

      .•Designing and implementation from the program point of view for the moving of IT Services from IBM ITALY to IBM DCPL as well as coordination of the internal moving of activities and roles from the IBM Delivery Centre Central Europe ( Brno - CZ ) to the IBM DCPL polish one. • Responsible for the Transition and the final set up of the activities, involved teams and procedures. • Identification and planning of new activities to be covered in DCPL. • Cost Management • Compliance Management • Recruiting Overall responsibility • Performance Management • Quality management and services reporting • Productivity and Efficiency Management • Mentoring and Coaching Show less

  • IBM CLIENT INNOVATION CENTER CZECH REPUBLIC
    • First Line Manager Service Management
      • May 2010 - Sep 2011

      • First Line Manager ( Service Management Department for Nordics - Italy - Spain-Portugal )• Leading directly up to 35 Coordinators responsible for : Service Activation & Deactivation , Change and Compliance services.• People Management• Service Management• Department Cost Management• Compliance and Security Management• Recruiting and educating new employees according to agreed plan• Performance Management• Quality management and services reporting• Mentoring and Coaching• Program Management Show less

    • IT Service management Team Leader
      • Jan 2007 - May 2010

      • Team Leader ( Service Management Department for Nordics - Italy - Spain-Portugal )• Support for the manager in a team of up to 35 Coordinators responsible for : Service Activation & Deactivation , Change and Compliance services.• Leadership• Service Management knowledge and responsibilities in Service Activation & Deactivation , Change and Compliance services.• Department Cost Management• Compliance and Security Management - Responsible for Audit and Compliance Testings ( KCO - KCFR )• Recruiting and educating new employees according to agreed plan• Performance Management• Quality management and services reporting• Mentoring and Coaching• Program Management Show less

  • IBM ITALY
    • Segrate
    • Technical Customer Instructor
      • Mar 2001 - Dec 2006

      IBM Certified Senior Instructor in Unix / AIX and Websphere Application Server areas • Responsible for the releasing of 5 days official IBM courses to the IBM customer • Customer Relationship for the definition of Business needs • Designing and implementation of ad hoc courses requested by the customer • Program Management • Mentoring and Coaching IBM Certified Senior Instructor in Unix / AIX and Websphere Application Server areas • Responsible for the releasing of 5 days official IBM courses to the IBM customer • Customer Relationship for the definition of Business needs • Designing and implementation of ad hoc courses requested by the customer • Program Management • Mentoring and Coaching

  • PRB Srl
    • Italy
    • Business Consulting and Services
    • 1 - 100 Employee
    • Client Support Engineer
      • Dec 2000 - Mar 2001

      Customer Support responsible for definition and implementation of Data Collection services provided by PRB owned application on OS/400 Platform Customer Support responsible for definition and implementation of Data Collection services provided by PRB owned application on OS/400 Platform

Education

  • University Engineering POLITECNICO of Milan ( Italy )
    Electronic Biomedical Engineer, 5 Years degree
    1992 - 2000

Community

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