Experience

D-Trust GmbH Internetservice

• Germany
• Business Consulting and Services
• 1 - 100 Employee

• Executive Management Assistant

  • Oct 2019 - Present



Bundesdruckerei-Gruppe

• Germany
• IT Services and IT Consulting
• 700 & Above Employee

• Executive Management Assistant to Trusted Services @ Bundesdruckerei GmbH

  • Jun 2019 - Oct 2019

• Infrastructure and Facility Management and Reception Services

  • Jul 2017 - May 2019

  • to coordinate and plan essential services such as conference services, reception, security, maintenance, mail, archiving, cleaning, catering, waste disposal and recycling using facility-management-tools, such as Paledo and Jira.• first point of contact for all IFM services enquiries• managing of conference services staff rotas, allocation of conference rooms and hospitality• monitoring customer satisfaction and subsequently coordinating improvements to operational procedures• reception services, by proxy Show less

• Teamleader Conference Services

  • Jan 2016 - Jul 2017

  • liaising with clients to ascertain their precise event requirements• managing Conference Services within the Bundesdruckerei GmbH, Berlin including implementing improvements to operational procedures• running of customer feedback survey in order to guarantee continued customer satisfaction• monitoring customer needs and coordinating the supply of services within the organization including catering orders, meeting spaces, IT-services, supply of additional furniture as well as other user-specific equipment and appliances• arranging staff rotas, monitoring the up keeping of sanitary standards, monitoring of inventory Show less



Discover Dorset Ltd

• Bournemouth, United Kingdom

• HR and Booking Coordinator

  • Jun 2015 - Sep 2015

  • liaising with a wide range of people involved in policy areas such as staff performance, equality and diversity and health and safety; • developing and implementing policies on issues like performance management, disciplinary procedures and absence management; • preparing staff handbooks; • advising on pay and other remuneration issues; • maintaining employee records; • dealing with grievances and implementing disciplinary procedures; • analysing training needs in conjunction with departmental managers • identify needs of clients and fulfil them to the best of our ability; • marketing/promoting all Discover Dorset tours and special offers; • producing & maintaining literature relating to private hire of tour services; • liaising with clients to ascertain their precise event requirements • producing detailed proposals for events ( e.g. timelines and routes); • agreeing to and managing budgets Show less



Anglo-Continental

• United Kingdom
• Education Administration Programs
• 1 - 100 Employee

• Business Development Coordinator - International Marketing

  • Apr 2015 - Jun 2015

  • promoting the Group’s schools and programmes in accordance with the Group’s marketing strategy • working with and supporting the Group’s existing representatives, contacts and clients and actively seeking new business opportunities in specified territories • preparing detailed marketing plans and itineraries for proposed promotional travel for approval by the Board of Directors • preparing detailed reports on marketing trips, and dealing quickly and efficiently with correspondence and follow-up work • receiving and looking after overseas representatives, contacts and clients visiting Bournemouth and maintaining contact with their students • liaising with Education and other departments in all matters affecting students’ courses, enrolment or administration • the administration of student enrolments, including input into the database and the issue of student documentation • appointment to the staff rota for the Emergency Telephone Show less



Bournemouth Borough Council

• United Kingdom
• Government Administration
• 500 - 600 Employee

• Resort Information Team Leader

  • May 2014 - Apr 2015

  As per Resort and Conference Coordinator role

• Resort and Conferences Co-ordinator

  • Jun 2013 - Apr 2014

  • Managing the official Tourist Information Centre in town, including four permanent staff members, up to ten casual members of staff and two exchange students• recruitment and management of permanent, casual and agency staff• responsible for Resort & Conference budgets, overseeing income and expenditure of both departments• maximise income, extend and develop the information and booking services, including target sales for i.e. beach hut bookings of £1.5 million and conference bookings of £1 million• development of the Conference and Visitor function within Bournemouth Tourism and ensuring Bournemouth maintains its position as a leading resort destination, providing a first class visitor experience through numerous partnership with new initiatives i.e. National Coastal Tourism Academy• liaise with Tourism trade through various tourism sector groups and networking, presentations, workshops and FAM trips• monitoring stock control of sellable goods and free literature Show less

• Town Centre Management and Night Time Economy Officer

  • Oct 2009 - May 2013

  • Introduction and project management of various national initiatives i.e. Business Improvement District, Purple Flag, Best Bar None, Safe Bus, Bournemouth Air Festival, Bournemouth Wheels Festival, Arts by the Sea Festival, Green Tourism, International Education, • budget management for four departments• reporting and analysis of footfall, crime figures, business & retail turnarounds, shop vacancies• website maintenance for various tourism sector groups• industry liaison & fostering of tourism partnerships through Tourism sector groups (Transport Sector Group, Bournemouth Tourism Management Board, Town Center Management Board, Town Watch, Pubwatch)• overseeing local market procedures• Service Equality Champion for Tourism Services unit• Management of work tasks of placement students Show less

• Administration Officer

  • Feb 2009 - Sep 2009

  • industry engagement via various Tourism sector meetings (PA to the chairman, minute taker)• provide administration & finance support to all Tourism departments• overseeing Bournemouth & Poole Quality Standard Scheme• training staff (students, casuals, essential fire training, etc) • collate key performance indicator reports• provide initial information on council policies• dealing with complaints of the public relating to all tourism services• training staff

• Delegate Reservations Officer

  • Nov 2007 - Jan 2009

  • general administration tasks• securing accommodation allocations• handle accommodation queries for HQ as well as conference delegation• daily income analysis• attendance of national conferences• provide comprehensive information and guidance in response to public inquiries• dealing with complaints• training staff• managing online booking facilities through conference website