Experience

L'Addition Caisse iPad

• France
• Software Development
• 1 - 100 Employee

• Business Developer

  • Nov 2021 - Present

  Depuis 10 ans, L’Addition travaille avec pour seule mission : booster la croissance des restaurateurs et optimiser leurs performances. L’Addition, c’est une aventure Made in France. Les rencontres sont primordiales pour créer une relation de confiance avec nos clients. C’est pourquoi les équipes sont présentes à travers toute la France, qu’il s’agisse du service clients, des commerciaux ou encore des développeurs. L’Addition, c’est une entreprise créée par des restaurateurs pour des restaurateurs, qui connaissent mieux que quiconque ce secteur en perpétuelle mutation et les problématiques qui y sont associées. Au quotidien, ils prennent le temps d’écouter et de comprendre ces créateurs hors du commun, et c’est ainsi qu’ils savent répondre au mieux à leurs attentes. Une révolution digitale s’est ouverte au monde de la restauration et L’Addition en est l’acteur phare. Qu’ils soient petits ou grands, L’Addition les accompagne via sa technologie qui ne cesse d’être à la pointe. Les équipes anticipent perpétuellement un futur proche et bouleversé afin qu’aucun ne se trouve dépassé par de nouveaux usages. Show less



Doinsport

• France
• IT Services and IT Consulting
• 1 - 100 Employee

• Sales Business Development

  • Jan 2021 - Nov 2021

  DOINSPORT est une solution complète proposant des services adaptés et personnalisés aux demandes des structures sportives & loisirs. 💼🚀 Nous concevons l'infrastructure technologique des plus grands complexes d'Europe à travers des solutions adaptées à leurs besoins. Nous venons en aide à la fois aux gérants de structures sportives & loisirs mais également aux centaines de milliers de pratiquants multisport ⚽ ⚾ 🏀 🏐 🏈 🏉 🎾 🎳 🏓 🏸 DOINSPORT est une solution complète proposant des services adaptés et personnalisés aux demandes des structures sportives & loisirs. 💼🚀 Nous concevons l'infrastructure technologique des plus grands complexes d'Europe à travers des solutions adaptées à leurs besoins. Nous venons en aide à la fois aux gérants de structures sportives & loisirs mais également aux centaines de milliers de pratiquants multisport ⚽ ⚾ 🏀 🏐 🏈 🏉 🎾 🎳 🏓 🏸



Festicket operated by Lyte

• United Kingdom
• Events Services
• 1 - 100 Employee

• Business Development Executive

  • Sep 2018 - Aug 2019

  Festicket is a festival discovery and shopping platform around the world with more than 1,200 events in 50 countries. Cold Call B2B, Account Management, Development countries, New business Festicket is a festival discovery and shopping platform around the world with more than 1,200 events in 50 countries. Cold Call B2B, Account Management, Development countries, New business



UENI Ltd

• United Kingdom
• Technology, Information and Internet
• 1 - 100 Employee

• Business Development Executive

  • Jul 2017 - Aug 2018

  UENI is a start-up founded by Harvard graduates, Google partners established in 2014. Based in Hammersmith London, we provides digital marketing solutions to small businesses. My responsibilities on the French Market: -Develop meaningful; actionable reporting using data found in multiple systems (Zoho CRM, UENI internal tools) -Work with internal customers to translate business requirements into KPIs and reporting -Creation of a French Sales Team (recruitment, training, coaching....) -Evaluate data, identify trends, develop forecasting and present findings to management -Price sensitivities -Trend analysis by customer, cohort, vertical, territory, marketing channel -Develop intuitive, interactive dashboards to present insights internally and externally -Perform regular audits of data to ensure accuracy of reports/metrics -Travel to Lyon (France) as a company ambassador for a month, to conquier the French market in the field -Cold Calling B2B, Account Management -Closing in "one shot" - over the phone - if possible. Upselling existing customers with a bigger package. Metrics : Target : 40 sales per month Show less



IRON SLS LIMITED

• United Kingdom
• IT Services and IT Consulting

• Customer Service Manager

  • Aug 2016 - Jul 2017

  Ironweb is an incredibly fast growing e-commerce company established in 2014. Based in Central London, we are experts in the recurring billing industry. -Monitor, coordinate and pilot the customer services first and second level KPI’s, in France and in the UK. Tools and dashboard: -Improve and develop phone pitches with the project managers and the customer service managers Create and run statistical reports about quality objectives and production monitoring for the first and second level of customer support Results monitoring: -Ensure that objectives and the 'day-to-day' operations run smoothly and effectively through data collection on the dashboard -Provide quality support to other members of staff, preparing and presenting appropriate reports as required Audit and diagnostics: Audit the recordings and organise debriefing meetings with the second level representatives and the Customer Service Managers Show less



CCA International

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Business Development Executive

  • Sep 2015 - Sep 2016

  Over the last 20 years CCA International has grown to become one of the most respected outsourced communication providers in the world. • Outbound/Inbound calling to promote the products and services of our Clients • Positively engage with all contact centre processes and policies • Represent the Clients brand as well as CCA to the highest possible standard • Maintain and develop a thorough and up-to-date working knowledge of the Clients services, including procedures, guidance and legislation to deal with customer enquiries • Identify, recommend and implement improvements. Keep up to date with sales best practice to improve customer satisfaction Metrics: • Target: 30 sales per month • Won the "best sales pitch of the company" award • Top 5% results globally Show less



Sushi Shop

• France
• Restaurants
• 500 - 600 Employee

• Manager - Sushi Shop Marseille

  • Jan 2010 - Jun 2014