Experience

Totalpower

• Brazil
• IT Services and IT Consulting
• 1 - 100 Employee

• Executive Director

  • Mar 2018 - Present

  Totalpower has excellent solutions for your business. We help you to get to know the latest in disruptive solutions for your business, to make you more profitable, to reduce expenses, to improve the quality of your services and products, and to surprise your clients with a new concept of support and customer service.We have solution like: - Customer support remote with augmented reality- Work force management- Data Digitalization- IOT monitor - Augmented Reality animation - Smartpick and Smartsort- VR training 360- Digital Workflow - Electronic Check List - SmartGlasses - Wi-Fi Router Dual SIM Card- Technical Support- UPS - Consulting management, Infrastructure, IT and logistic.- Big Data - Video Wall“Totalpower Profitable Innovation”



Mills

• Brazil
• Machinery Manufacturing
• 700 & Above Employee

• Head of Service and Operation

  • Oct 2014 - Oct 2017

  • Report to the CEO, Team of 20 direct reports and 140 indirect reports.• Budget management of R$ 50M/year,• Management of 30 international and national clients.• Asset management – Aerial Work Platform and telehandlers with more than 6500 units• Management of key areas of Operation:- Services (Parts sales, Call Centre, After Sales, Services, maintenance contracts, technical assistance, and renovations)- Logistics, supplies and distribution center and Structuring and implementation of the Mills training center.- The 31 branches (in all Brazil) with repair workshops of machines, reforms and customization for international and national sales;- The Customer Service Center (Customer Satisfaction Assessment (NPS, opening, and call closure)• Development of the strategic plan of operations aligned to the expectation of the council for 2020• Management of the company's key projects, Lean (5S, GEMBA, Continuous Improvement);• Creation of 5 electronic laboratories for repairs electronic boards and parts;• Development, creation and integration of a system for the concentration of new technologies, such as: Telemetic(IOT), Augmented Reality, Virtual Reality, Check list of Inspection and Quality by cloud, Communication and Salesby APP and technical service planning, centralizing a big date, generating data to improve predictive maintenance with the objective of non stopping any equipment due to mechanical and / or electronic failure.



ABB

• Switzerland
• Automation Machinery Manufacturing
• 700 & Above Employee

• Service and Operations Manager

  • Oct 2011 - Oct 2014

  • Report to the Director of PPHV LATAM.• Coordination 20 field technicians for assistance in the whole of Latin America and the Caribbean• Management of the area of operations: work management and contract negotiation, besides the coordination of the import and billing processes, continuous improvement and 5S.• Responsible for handover S & OP Sales: Follow-up of KPIs and ritualizar the management to follow the performance of the sales / operation team• Implementation of ABB's first technical control system in Latin America streamlining the billing process, reducing the average time from 20 to 2 days, resulting in a significant improvement in cash flow.



GE

• United States
• Industrial Machinery Manufacturing
• 700 & Above Employee

• Sales and Service Manager

  • Jan 2001 - Oct 2011

  • Report to the Latam Director, with a team of 05 direct reports.• Sales management of US $ 30M / year,• Responsible for prospecting and customer loyalty (Hunter and Farmer),• Definition of the Commercial Strategy, together with the Direction and implementation of this strategy with the hiring of Representantives for service throughout Brazil; Key Account Management; Prospecting clients, partners, reps and clients in Latin America.• Development of new critical energy businesses such as: PDU, STS, Safe Room, TTA Panels, Transformers and Batteries and UPS;• Catalog development and product specifications;• Technical support, Installation and startup• Conducted a workshop in the main Brazilian cities and lectures at engineering congresses.• Participation in the development and elaboration of the Brazilian Standard of automatic transfer key.



Emerson

• United States
• Industrial Machinery Manufacturing
• 700 & Above Employee

• Field Service Engineer

  • Jan 1999 - Jan 2001

  • Service 24 Hours throughout Latin America with support and assistance to Argentina, Chile, Uruguay, Paraguay, Colombia, Ecuador and Caribbean and Brazil in its major cities; • Responsible for sales of spare parts, and training contracts; • Contract Administration and Maintenance Training. • Coordination of various infrastructure projects. • Preventive, corrective maintenance, installation and start-up. • Responsible for customer service in South America. • Service 24 Hours throughout Latin America with support and assistance to Argentina, Chile, Uruguay, Paraguay, Colombia, Ecuador and Caribbean and Brazil in its major cities; • Responsible for sales of spare parts, and training contracts; • Contract Administration and Maintenance Training. • Coordination of various infrastructure projects. • Preventive, corrective maintenance, installation and start-up. • Responsible for customer service in South America.



Alcan

• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Technical Purchaser

  • Jan 1998 - Jan 1999



Graphic Packaging International, LLC

• United States
• Packaging and Containers Manufacturing
• 700 & Above Employee

• Automation Engineer

  • Jan 1994 - Jan 1998



Itaú Unibanco

• Brazil
• Banking
• 700 & Above Employee

• Finance Administration Coordinator

  • Apr 1989 - Jan 1994