Experience

Redbelt Security

• Brazil
• Information Technology & Services
• 100 - 200 Employee

• Account manager pleno

  • Oct 2022 - Present

• Account manager jr.

  • Jan 2022 - Sep 2022

• SDR | Sales Development Representative

  • Jul 2020 - Dec 2021



QuintoAndar

• Brazil
• Software Development
• 700 & Above Employee

• Analista de vendas internas II

  • Dec 2019 - Apr 2020

  Além das atribuições anteriores, ser o ponto focal do time acerca de follow ups com o cliente. Dar suporte sobre dúvidas diversas (produtos/processos) ao time, incluindo o team leader recém contratado. Sugeri à gerência uma mudança no sistema de telefonia que permitiu o lead retornar a ligação da empresa e, já no dia seguinte da implantação, foi possível notar novos contratos fechados em decorrência dessa mudança. Essa sugestão proporcionou trabalhar melhor a base prospectada e aumentar as vendas. Show less

• Analista de vendas internas I

  • Dec 2018 - Nov 2019

  Contatar, com o auxílio de discador automático, Whatsapp e e-mail, os leads prospectados adequando a abordagem ativa ou passiva conforme sua origem (inbound/ outbound). Usar técnicas de sondagem para qualificar os leads e, ao identificar um cliente potencial, utilizar da argumentação e gatilhos mentais para fechar a venda/converter. Realizar a devida tratativa no CRM. Gerir o tempo produtivo e não produtivo de maneira a atingir metas diárias e mensais, individuais e em equipe. Realização de escutas com parceiros da empresa. Show less



WeAreQIG

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Consultora de acomodações corporativas - LATAM

  • Oct 2017 - May 2018

  Realização das mesmas atividades com as devidas adaptações, agora alinhados com o time de Londres.

• Consultora de acomodações corporativas - LATAM

  • Jul 2017 - Sep 2017

  Mesmas atividades anteriores, porém no escritório de Londres, Inglaterra. A empresa estava trocando de sistema e reuniu as equipes de reservas do Brasil e Inglaterra para treinamentos e troca de boas práticas. Vivência em ambiente 100% de língua inglesa.

• Corporate accommodation consultant - LATAM

  • Feb 2017 - Jun 2017

  - Main point of contact for international customer, as well as other managed clients;- Research of the most appropriate temporary accommodation to the request, respecting its needs and market limitations, ensuring the best customer experience;- Use of PMS (property management system) to include both quotations and bookings along with its reports to monitor in house guests, identifying conditions and terms of contract;- Rates/contract negotiation with suppliers and partners;- Participation in weekly team meetings aiming continuous department development;- Three month international experience in the London office for PMS training and team integration. Show less



AllpointsTravel.com

• Brazil
• Hospitality

• Operations manager

  • Sep 2015 - Feb 2017

  - Coordination of implementation and maintenance of the customer loyalty program along clients (chains/independent hotels); - Management and conduct of program training for clients, both personally and via Skype; - Elaboration and analysis of performance reports, aiming the best strategies to increase revenue; - Acting in customer support of the hotels and guests in available channels (phone, e-mail and Skype). - Coordination of implementation and maintenance of the customer loyalty program along clients (chains/independent hotels); - Management and conduct of program training for clients, both personally and via Skype; - Elaboration and analysis of performance reports, aiming the best strategies to increase revenue; - Acting in customer support of the hotels and guests in available channels (phone, e-mail and Skype).



Estancorp

• Brazil
• Hospitality
• 200 - 300 Employee

• E-commerce coordinator

  • Apr 2013 - Jul 2015

  - Team coordination in all activities related to distribution channels (booking engine, OTAs and GDS(global distribution system)), managing rates and availability change, parity checking, commission control and promotions input. Application of rate fluctuation in the absence of the revenue manager. Commercial relationship with OTAs representatives, analyzing current strategies and possible adjustments for better results. Elaboration and update of room descriptions, as well as instructive procedures and training. Assistance, when necessary, in RFP (request for proposal) processes. Show less

• E-commerce assistant

  • Jun 2011 - Mar 2013

  - Relationship with OTAs, registration and updating of inventory, rates and policies, availability and parity control in distribution channels. RFP process (receive, apply, send, renegotiate and close corporate rates) maintaining direct contact with international clients and working with the sales department.

• Junior reservations agent

  • Dec 2009 - May 2011

  - E-mail maintenance, document verification, wait list management, communication with travelagencies, companies, direct customer and hotel staff (front desk, housekeeping and general manager).Perform reservation operations on the PMS, send online confirmation and control availability in reservationchannels.

• Reservations intern

  • Feb 2009 - Nov 2009



Senac

• Brazil
• Higher Education
• 700 & Above Employee

• Administrative assistant

  • Jul 2008 - Oct 2008

  - Performance of active and passive customer service functions, high schools fairs to publicize the Institution and monitored visits on the university campus for future students. - Performance of active and passive customer service functions, high schools fairs to publicize the Institution and monitored visits on the university campus for future students.