Experience

GetSavvi Health

• South Africa
• Financial Services
• 1 - 100 Employee

• Group Schemes/Sales manager

  • Aug 2020 - Present

• Team Leader

  • Jun 2014 - Aug 2020

  Setting and achieving departmental objectivesEnsuring that operating procedures for the department are understood and adhered toMaximising team productivity of 10 - 15 sales agents, 3 customer service agents, 2 Quality Assessors and retentions agentManagement of team performanceHandling of IRConducting interviewsI have knowledge of Medical Insurance dealing with sales, customer service, retentions, quality control and admin. I Also handled IR matters,interviews and coaching, Development of staff, Quality control and scheduling of agents shifts. Show less



WNS

• India
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Assistant Manager - Capfin

  • Apr 2013 - Apr 2014

  Performance managing, motivating and leading a team of 15 - 20 staff in a financial sector Quality Assurance People management Financial management Coaching staff members and performance manage where neccessary Analyse data Working under pressure and meeting dealines Dealing with employee disciplinary and grievances issues Performance managing, motivating and leading a team of 15 - 20 staff in a financial sector Quality Assurance People management Financial management Coaching staff members and performance manage where neccessary Analyse data Working under pressure and meeting dealines Dealing with employee disciplinary and grievances issues



TFG (The Foschini Group)

• South Africa
• Retail
• 700 & Above Employee

• Team Leader

  • Sep 2010 - Mar 2013

  Setting and achieving departmental objectivesEnsuring that operating procedures for the department are understood and adhered toMaximising team productivity of 15 - 20 agentsEnsuring that standards/ key performance indicators for the department are met and periodically reviewed to ensure optimum acheivementManagement of team performanceHandling of IRConducting interviewsSystems use - Vision/Alpha and Unified IPHave knowledge of Employment confirmation, Help Desk(inbound and outbound), Capture. and processing of marketing accounts. I Also handled IR matters, convening enquiries and interviews.Coaching, Development of staff, Quality control and scheduling of agents shifts. Show less

• Forensic Analyst

  • Oct 2008 - Aug 2010

  Investigation of disputed purchasesInvestigating suspected syndicatesProduce and analyse transactional data using a data mining toolIdentify trends, potenial fraud and high risk areasAbility to research, schedule, analyze and present investigative findingsMonitoring of fraud alert systemAssisting in the New Account Fraud sectionCommunicating with the various Operations department, stores and customersAssisting and ensuring that the department objectives are achievedsystems used - vision and I-Base Show less

• Customer Service Representative

  • May 2006 - Oct 2008

  Answering and assisting with queries from customers and stores accuratelyAcheive productivity and quality standards in the departmentProcess all requests in line with operational procedures in the departmentsystems - Vision and Odyssey



Emmanuel's Recruitment

• Tygervalley

• Temping at multiple companies

  • Jan 2006 - May 2006

  Data capturing exit interviews (direct fin solutions) Data capturing exit interviews (direct fin solutions)



Ambition24hours

• Bellville

• Recruitment advisor, Service manager

  • Jun 2005 - Dec 2005

  Capturing new applicants details Booking of shifts for medical staff Ensuring clients staffing needs are met Liaising between clients and staff Capturing new applicants details Booking of shifts for medical staff Ensuring clients staffing needs are met Liaising between clients and staff



Edcon Flexible Staffing

• Parow

• HR assistant, Deployment admistrator

  • Jun 2004 - May 2005

  Conducting interviews Capturing casuals payroll (Kronos) Handling IR Scheduling staff for shifts Handling communication between store managers and staff Conducting interviews Capturing casuals payroll (Kronos) Handling IR Scheduling staff for shifts Handling communication between store managers and staff



Edcon

• South Africa
• Retail
• 700 & Above Employee

• Credit Associate, Sales assistant, Service centre operator and Supervisor

  • Nov 2001 - May 2004

  Stocking shelves Assisting customers on the floor Processing sales and payments Authorizing sales and credits Break scheduling Dealing with IR matters Stocking shelves Assisting customers on the floor Processing sales and payments Authorizing sales and credits Break scheduling Dealing with IR matters