Experience

DFKP GmbH

• Germany
• Financial Services
• 1 - 100 Employee

• COO

  • Sep 2022 - Present

• Vice President Operations

  • Mar 2022 - Aug 2022



Selbstständig

• Europe trip until February 2022

  • Aug 2021 - Mar 2022



FinCompare - Smarter Business Finance

• Germany
• Financial Services
• 1 - 100 Employee

• Head of Direct Sales, Partner Sales, Partner Management & Commercial Operations

  • Jun 2020 - Jul 2021

  Reorganization and development of direct and partner sales in order to use internal capacities more efficientlyImplementation of HubSpot for partner salesDesign and roll-out: - SaaS fee for partner models - Lead sale for partners - Partner scoring in HubSpotDefinition of all multiplier segmentsAcquisition strategy for winning additional partners and upselling existing customersMultiplier training: Provide platform onboarding videos and tutorial on financing product knowledge for partnersRecruitment for sales, partner management and customer serviceStrategic planning and execution of all sales activities

• Head of Partner Sales & Commercial Operations

  • Apr 2020 - May 2020

• Head of Direct Sales & Commercial Ops

  • Nov 2019 - Mar 2020



Schulport.de

• Germany
• Education Administration Programs

• Co-Founder & CEO

  • Nov 2018 - Feb 2020

  Schulport UG ist eines der am schnellsten wachsenden Edu-tech-Unternehmen in Deutschland mit dem Ziel, digitale Kommunikation für Eltern & Schulen zu entwickeln. Schulport ist die beste Lösung für Organisation, Verwaltung und Kommunikation zwischen Schule und Eltern. Schulport UG ist eines der am schnellsten wachsenden Edu-tech-Unternehmen in Deutschland mit dem Ziel, digitale Kommunikation für Eltern & Schulen zu entwickeln. Schulport ist die beste Lösung für Organisation, Verwaltung und Kommunikation zwischen Schule und Eltern.



Fabian Spitzer Consulting

• Consulting Manager

  • Aug 2018 - Feb 2020

  Development of integrated Omnichannel business models in the banking sector Development of integrated Omnichannel business models in the banking sector



CHECK24 Vergleichsportal GmbH

• Germany
• Technology, Information and Internet
• 700 & Above Employee

• MANAGING DIRECTOR LOANS

  • Apr 2015 - Jun 2018

  I spearheaded the team to attain key individual and team-based targets. I provided insights into the development and adoption of sales and marketing strategies according to market trends. • Led more than 120 team members to deliver high-quality services and consistently exceeded quality standards. • Recruited a Product Manager and Sales Manager according to internal guidelines to improve organisational human resource capacity. • Liaised local banks and the senior leadership to facilitate communication regarding the loans application process. • Restructured remuneration plans for staff in the loan consultancy segment to match work requirements and industry standards. • Oversaw the preparation, planning and execution of sales and marketing campaigns to increase sales revenue. • Overhauled IT structures and systems to increase efficiency in internal communication and operations. • Re-evaluated the sales IT system to identify areas that required renovation and advised senior management on the most effective solutions. • Guided the CRM product management team to guarantee consistent attainment of individual and organisational KPIs. • Coached the loan operations management team members on innovative and effective management practices.

• HEAD OF DEPARTMENT - LOANS

  • May 2009 - Mar 2015

  I contributed to the market entry plans for new market segments to enhance organisational development. I provided training to team leaders and Loan Advisors on effective tactics improving customer service proposition. I managed new CRM, the connection of bank interfaces and loan consultancy projects. • Recruited more than 80 employees inclusive of Loan Consultants, Sales Back Office Staff and Product Managers. • Drove performance of sales advisory services through planning, forecasting, monitoring and evaluation of KPIs.• Advised senior leadership on best practices for contact centre operations, product management, and operations. • Aligned pricing of loan products to existing market trends and organisational short, mid and long-term development plans. • Optimised sales operations by monitoring performance, identifying quality issues and implementing corrective measures. • Maintained quality standards in the management of all operations in the inbound call centre through scheduled evaluation. • Scheduled assessment and analysis of performance reports by the management to facilitate the decision-making process.• Prepared salaries for Loan Officers using MS Excel and QlikView to ensure accuracy and alignment within remuneration policies. • Monitored the functionality of the sales IT systems to guarantee uninterrupted services and maintenance of client satisfaction scores.

• Team Lead Loans

  • 2008 - Apr 2009

  I supported new staff through training, coaching and mentoring sessions and provision of technical advice. I oversaw the preparation and dissemination of reports to the relevant internal departments to enhance collaboration. • Led a team of 20 members to exceed targets and deliver high-quality services to clients repeatedly.• Reviewed and enhanced the performance of the sales team through annual meetings and target agreement meetings. • Maintained relationships with external partners including banks to facilitate further product development. • Ensured strict adherence to internal guidelines and quality standards during the processing of customer loan applications. • Coordinated the work of back-office staff to ensure effective conception, management and evaluation of new loan applications.

• Loan-Officer

  • May 2007 - 2008

  - First Loan-Officer at CHECK24- Processing of Loan requests- Development of backoffice processes- Collect and deposit the consultant's know-how



Vancouver and L.A.

• Private Music Project

  • Jun 2002 - Jan 2004

  Organisation of the Project and audio engineer Organisation of the Project and audio engineer



Private

• Au-Pair in New York

  • May 2000 - Dec 2001

  Taking care of two boys, five and seven years old! Create Experience! Taking care of two boys, five and seven years old! Create Experience!