Experience

DeHay & Elliston

• United States
• Law Practice
• 1 - 100 Employee

• Systems Engineer

  • Jun 2010 - Present



Management Consulting Inc

• Senior Systems Engineer

  • Oct 2007 - Mar 2010

  Implemented and managed Windows Software Update Services 3.0 Installed, configure, and administer Blackberry Enterprise Server (BES) Installed, configure, and manage UPS WorldShip* 2010 Server Installed, configure, and administer CAPTARIS RightFax Server Deploy software via GPMC, remote, and on-site installation Periodically backup and restore Router/Switch/PIX Firewall configuration and IOS as needed Made periodic configuration changes to Cisco Catalyst 3750 series switches Configured Cisco 2800 series routers for T1 P2P site connection Monitored Cisco firewall daily for attempted intrusion and bandwidth usage Periodically opened necessary ports and configure static NAT in PIX Firewall while maintaining network security Configured Cisco PIX Firewall and Juniper Firewall for VPN site-to-site connection and communication Reengineered newly acquire company by implementing a full Windows 2003 domain environment and domain trust Utilized RDP, Net Meeting, VNC, Cisco VPN Client 5.0, and Citrix Shadowing for remote troubleshooting Utilized Symantec Backup Exec for Server and some Workstation backups



Electronic Data System

• NMCI Helpdesk Analyst

  • Feb 2007 - Oct 2007

  Create, document, and record resolution for trouble tickets in Remedy Provide administrative support in Windows 2000/2003 environment Setup user MS Outlook with enterprise network functionality Activate new user accounts in Active Directory Perform password reset on existing user accounts Unlock user account utilizing MS Account Lockout Status Tool Enabled smartcard access for new and existing users Provide technical support using internal remote access application and MS NetMeeting Mapped and provided additional permissions to network shares Facilitate and practice all NMCI intranet security policies Acquired and maintained required security clearance



Dell Technologies

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• L2 TECHNICAL SUPPORT SPECIALIST

  • Nov 2005 - Jan 2007

  Provide remote technical support via phone and GTRemote TechConnect Remove numerous spy ware and viruses from customer's PC utilizing offline and web-based support forum Educate customers on PC maintenance, Internet Security, Spy ware, and Viruses Troubleshoot and resolve wired and wireless internet connectivity issues Assisted customers in configuring MS Outlook/Express and other e-mail applications Restore registry hives from the recovery console caused by a corrupt or missing system32 file Run CHKDSK and other utilities from the recovery console to fix bad boot process or record Performed operating system repair utilizing OS disk. Reinstall operating system when necessary Provide advance technical support for VONAGE VOIP (Voice-Over-Internet Protocol) phone service



Harcourt Trade Publishers

• Book and Periodical Publishing
• 1 - 100 Employee

• PRODUCTION MANAGER

  • Jan 2000 - Jan 2005

  Managed the production of 100+ paperback and hardcover novels annually in a high-energy, high-demand environment with accuracy and on time deliveryCoordinated objectives with executive management to resolve complex business challengesEngaged everyday tasks and meetings with enthusiasm, positive attitude and straightforward written and verbal communicationWorked with manufacturers to cut costs while maximizing investment returns Conducted vendor-pricing analysis to ensure appropriate allocation of company revenues and resources Developed and implemented new vendor quoting procedures to reflect up-to-date pricing; efforts which assisted the company in saving upwards of $60K annual production costsPursued and acquired continuous education and training opportunities to enhance personal performance on the job Key Achievement:Successfully managed all levels of production for the novel, Life of Pi, which later became a New York Times bestseller and Man Booker Prize winner

• PRODUCTION COORDINATOR

  • Jan 2000 - Jan 2003

  Managed the production of 50+ paperback and hardcover novels while consistently meeting or exceeding demanding schedule obligationsSpearheaded the development and implementation of updated production procedures consistent with new technology which assisted the company in remaining an industry leaderGenerated several COGNOS impromptu reports for faster and more reliable information gathering Assisted production department staff with PSS5 Publishing Solution problems and insightsCreated an improved archiving system to facilitate the design and production of digital asset managementKey Achievement:Coordinated the production of national bestseller and Oprah's Book Club selection, Odd Girl Out



US Navy

• United States
• Armed Forces
• 700 & Above Employee

• SHIP'S SUPPLY MANAGER SECOND CLASS

  • Jan 1996 - Jan 2000

  Supervised five subordinates in maintaining a high level of readiness towards ship's functions Prepared and maintained quarterly supply budgets for each departments supply account Tracked annual expenditures, debit and credit accounts for all ship's supply transactions Prepared and routed correspondence to department heads for use during at sea supply and replenishment efforts Supervised and conducted training in customer service, administrative procedures, and logistics Supervised five subordinates in maintaining a high level of readiness towards ship's functions Prepared and maintained quarterly supply budgets for each departments supply account Tracked annual expenditures, debit and credit accounts for all ship's supply transactions Prepared and routed correspondence to department heads for use during at sea supply and replenishment efforts Supervised and conducted training in customer service, administrative procedures, and logistics