Experience

Solsis (M) Sdn. Bhd.

• Malaysia
• IT Services and IT Consulting
• 1 - 100 Employee

• Service Desk Analyst

  • May 2023 - Present

  Managed the daily operations of inbound call enquiries, ensuring efficient service delivery and compliance with organizational standards • Monitored and maintained the service desk ticketing system, ensuring all tickets were responded to in a timely manner Managed the daily operations of inbound call enquiries, ensuring efficient service delivery and compliance with organizational standards • Monitored and maintained the service desk ticketing system, ensuring all tickets were responded to in a timely manner



UOB

• Singapore
• Banking
• 700 & Above Employee

• Senior Officer

  • Jan 2023 - Apr 2023

  Process fee waivers and balance transfers • Block customers' accounts or cards when required • Deal with calls and enquiries through email • Promote and sell financial products and services to customers • Utilize CRM system to update account details • Perform general administration tasks • Assist customers who are able, to self-serve in the branch using digital app Process fee waivers and balance transfers • Block customers' accounts or cards when required • Deal with calls and enquiries through email • Promote and sell financial products and services to customers • Utilize CRM system to update account details • Perform general administration tasks • Assist customers who are able, to self-serve in the branch using digital app



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Representative

  • Mar 2022 - Dec 2022

• Customer Service Representative

  • Mar 2022 - Dec 2022

• Customer Service Specialist

  • Mar 2022 - Dec 2022



Church of the Assumption

• Religious Institutions
• 1 - 100 Employee

• Office Management

  • Jan 2020 - Jan 2021

  Assisting the office administrator in solving complex tasks and working with other teams in managing the office. Seeking a position as an administrative assistant at said company, to leverage organizational and research skills to support internal and external communication. Assisting the office administrator in solving complex tasks and working with other teams in managing the office. Seeking a position as an administrative assistant at said company, to leverage organizational and research skills to support internal and external communication.