Experience

FRANCESCA MASTROLEO
• Italy
• Events Services
• 1 - 100 Employee
• Socio gerente

  • Sep 2022 - Present


Aluminios Cortizo

• Spain
• Mining
• 1 - 100 Employee

• Commercial Assistant

  • Jan 2021 - Sep 2022

  - Customer Help & Support - Advice to clients on their needs and expectations - Budget planning - Order management - Complaints handling - Material review and order status - Customer Help & Support - Advice to clients on their needs and expectations - Budget planning - Order management - Complaints handling - Material review and order status



ALWAYS SPAIN INCOMING

• Spain

• Manager as a Travel Agent

  • Aug 2017 - Jan 2021

  - Advise clients according to their needs and expectations - Organisation of tailor-made trips - Organisation of trips for groups - Travel sales - Reservations - Contact with external suppliers - Booking of hotels, transport and holiday packages - Budget elaboration - Advise clients according to their needs and expectations - Organisation of tailor-made trips - Organisation of trips for groups - Travel sales - Reservations - Contact with external suppliers - Booking of hotels, transport and holiday packages - Budget elaboration



Riveira City Council

• United States
• 1 - 100 Employee

• Tourism technician

  • Jan 2017 - Aug 2017

  - Planning and managing the budget - Execution of the programme of activities - Advise the client according to his needs and expectations - Telephone support - Data collection - Planning and managing the budget - Execution of the programme of activities - Advise the client according to his needs and expectations - Telephone support - Data collection



Aldea Os Muiños

• Spain
• Hospitality

• Hotel Recepcionist

  • May 2016 - Oct 2016

  - Supervise the check-in and check-out of guests - Attending to guests' requests - Supervise the management of reservations and cancellations - Handling complaints - Providing tourist information to guests - Manage the collection of invoices. - Supervise the check-in and check-out of guests - Attending to guests' requests - Supervise the management of reservations and cancellations - Handling complaints - Providing tourist information to guests - Manage the collection of invoices.



Tivoli Hotels & Resorts

• Portugal
• Hospitality
• 700 & Above Employee

• Hotel Recepcionist (Internship)

  • Jan 2016 - May 2016

  - Supervise the check-in and check-out of guests - Attending to guests' requests - Supervise the management of reservations and cancellations - Handling complaints - Providing tourist information to guests - Manage the collection of invoices - Supervise the check-in and check-out of guests - Attending to guests' requests - Supervise the management of reservations and cancellations - Handling complaints - Providing tourist information to guests - Manage the collection of invoices



AC Hotels

• United States
• Hospitality
• 700 & Above Employee

• Hotel Recepcionist

  • Feb 2015 - Jun 2015

  - Supervisar el check-in y el check-out de los huéspedes - Atender las solicitudes de los clientes - Supervisar la gestión de reservas y cancelaciones - Responder a las quejas - Entregar información turística a los huéspedes - Gestionar las facturas de cobro - Supervisar el check-in y el check-out de los huéspedes - Atender las solicitudes de los clientes - Supervisar la gestión de reservas y cancelaciones - Responder a las quejas - Entregar información turística a los huéspedes - Gestionar las facturas de cobro


Bivestour
• Spain
• Leisure, Travel & Tourism
• 1 - 100 Employee
• Travel Agent (Internship)

  • Oct 2014 - Dec 2014
• Hotel Recepcionist (Internship)

  • Oct 2013 - Dec 2013

ISS Facility Services
• Pharmaceutical Manufacturing
• 1 - 100 Employee
• Administrative Assistant

  • Jul 2013 - Sep 2013