Experience

Emerge IT Solutions Pty Ltd

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• General Manager

  • Jul 2020 - Present

• Manager

  • Aug 2018 - Jul 2020



Travel North

• Australia
• IT Services and IT Consulting

• General Manager

  • Feb 2018 - Jul 2018

  I was responsible for overseeing operations and strategically exploring possible expansion of all divisions, which includes two accommodation motels, petrol station, travel agency, transportation services – bus charter, Thrifty car rentals, Greyhound bus and a heritage homestead. Developing strategies and initiating projects to increase productivity and profitability while achieving organisational goals. Lead, supervise and evaluate the performance of business managers and monitor the work performance of staff. I managed 60-65 human resources, logistics and financial objectives, ensuring alignment with organisational goals. Collaborating in annual budget preparation and oversee expense management and cost control activities. Proactively identify suitable opportunities and leasing options for sustainable business growth. I have been managing direct marketing operations for the group, designing innovative strategies to keep ahead of the competition. In addition, I deliver exceptional stakeholder management, ensuring strong professional relationships with diverse stakeholders. My key achievements in this position include the following: • Initiated a successful digital platform for Travel North group Show less



Foodworks Supermarkets

• 100 - 200 Employee

• Store Operations Manager

  • Jul 2016 - Feb 2018

  As the Store Manager at Foodworks, I oversaw the management of all store operations including financial sales, budgeting, merchandising, stock inventory and presentation, quality assurance, and customer service. Provided leadership to the store team of approximately 40-45 individuals, and improved staff performance through coaching, mentoring and feedback which maximised business growth and performance through effective stakeholder management. Promoted and encouraged the delivery of outstanding customer service to exceed customer expectations. I also led local marketing activities of the store by organising special promotions, displays and events. In addition, I identified current and future customer requirements to implement business transformation initiatives. My key achievement in this role involved increasing the sales and market share of the supermarket in the town. Show less



Uncle Bills

• Australia
• Retail
• 1 - 100 Employee

• Buying Assistant

  • Mar 2016 - Jul 2016

  In my position as a Buying Assistant, I planned, managed and evaluated the buying activities and budget of the company. Engaged in stakeholder management and developed professional relationships with customers and suppliers. Negotiated major purchases and managed tender procedures and quotations. I undertook the selection and sourcing of products and raising of purchase orders, managed logistics and shipping details. I carried out quality and compliance activities to assist in maintaining high standards of service. I was also in charge of diverse responsibilities including managing the Social Monitoring program; overseeing artwork briefs and designs; dealing with internal queries; and providing administrative support to the Category Manager. Show less



Dick Smith Electronics

• Computers and Electronics Manufacturing
• 200 - 300 Employee

• Buying Coordinator Home Category

  • Sep 2015 - Mar 2016

  As the Buying Coordinator, I was in charge of monitoring sales, marketing and brand performance. Delivered excellent stakeholder management and developed professional relationships with vendors. Analysed competitor promotions and managed online content, ensuring the company maintained an advantage. I oversaw, participated in and monitored promotional activities, also managed internal queries and provided administrative support to the buying team.As my key achievement, I initiated a successful online price variance strategy for Home Appliances in New Zealand. Show less

• Store Manager

  • Apr 2015 - Sep 2015

  In this role, I was responsible for leading, supporting, motivating, empowering, training, mentoring and developing the store team, while creating a strong team oriented culture to approximately 30-40 team members. Monitored daily operations and ensured achievement of all productivity and sales targets and recommended solutions to enhance profit. Provided consistently excellent customer service and improved store image and merchandise presentation to achieve all company objectives.Developed marketing strategies to achieve sales targets and motivated associates to optimise sales performance, also ensured adherence to all company procedures and policies and monitored store inventory to maximise profits. Aside from these, developed and maintained effective communication throughout the establishment and communicated customer experiences and feedback to re-align company strategies accordingly.My key achievements in this role included the following:• Increased store sales by 16% and exceeded KPI’s.• Achieved the most Vodafone post-paid contracts within the area. Show less

• Online Operations Liaison

  • Feb 2015 - Apr 2015

  I had a quick stint as the Online Operations Liaison. During this time, I managed the Dick Smith eBay store and customer message portal, delivering services with consistent efficiency. I was also responsible for the Dick Smith TradeMe store, ensured efficient and productive stakeholder management throughout this period. My key achievement was the increase of Dick Smith eBay customer feedback rating by 4%.

• Store Manager

  • Oct 2013 - Feb 2015

  In this position, provided leadership, training and supervision to 15-25 store staff members. I was responsible for establishing customer service, financial management, merchandising and stock inventory. Identified current and future customer requirements and directed marketing and promotional activities to address these, oversaw the day to day operations of the store and managed staff wages and rosters. I also established strong vendor and supplier relationships.During this period, the following were my key achievements:• Increased store sales by 13% and exceeded KPI’s.• Achieved the most interest free contracts within the area. Show less

• Assistant Store Manager

  • Sep 2013 - Oct 2013

  In my short stint as an Assistant Store Manager, I was responsible for delivering exceptional customer services, stock and inventory management, merchandising, and assisting with store financials. Managed efficient Promotion Tie ups to boost sales performance and delivered effective roster and wage plans.My key achievements included the following:• Achieved stores sales and exceeded KPI’s.• Received customer compliments.• Recognised as the Think Mobile post-paid Champion.

• Shift Supervisor

  • Apr 2013 - Sep 2013

  As the Shift Supervisor, I monitored and encouraged high standards of customer service. Managed and coordinated efficient Promotion Tie ups, drove initiatives to ensure price and ticketing integrity. I was also responsible for the organised and timely stock replenishment.During this period, I achieved all sales targets and KPI’s.

• Sales Assistant

  • Nov 2012 - Apr 2013

  In my position as the Sales Assistant, I was responsible for customer service, stock merchandising and financial accountability. Responded efficiently to enquiries and customer complaints while displaying exceptional customer service at all times. I observed and maintained price and ticketing integrity, also contributed to consistently good sales and assisted in creating sales idea briefs aimed at generating greater sales. Awarded the Top Salesperson, and achieved sales and exceeded KPI's. Show less



Direct Import Outlet

• Multi Site Manager

  • May 2012 - Apr 2013

  In this role, I was in charge of overseeing operations at various sites to drive and increase productivity and financial profitability. Formulated strategies and action plans and delivered successful programs to maximise sales. I was responsible for coaching, mentoring, managing and developing staff to improve store results. Conducted regular sales and business reviews and guided daily, monthly and quarterly sales work plans to ensure consistent growth. I also established and maintained excellent professional relationships with stakeholders. My notable contribution during this period was the increase in area sales by 22% and profit by 9%. Show less