Experience

Residence Inn by Marriott

• United States
• Hospitality
• 1 - 100 Employee

• Sales Coordinator/ Guest Service Ambassador

  • Sep 2021 - Present

  Read daily email from previous day, to ensure all guest, maintenance and accounting inquiries are addressed and completed in a timely manner.Review daily reservations, assign rooms for VIP guest, group guest.Efficient use of DelphiCollaborate with D.O.S to facilitate smooth operations, accounting and guest satisfaction for all corporate and group accounts.Assist D.O.S with any task, response to email, prepare for group reservations, appointment setting, etc.Daily review of all inhouse guest accounts, pre settling any outstanding balance, contacting guests and collecting any denied authorizations or over the limit balances.Generate contracts, group room blocks (mini hotel) and LNR for Tentative and Definite GroupsStrong passion for providing attentive, courteous and efficient service, maintaining a professional and friendly relationship with short- and long-term guest to ensure a satisfied and happy home away from home experience.Conduct site visits, set appointments for meeting space, coordinate banquet orders.Check and respond to vm, and email, follow up on Sales leads and prospect old clients.Always the smile, positive and enthusiastic personal at the front desk and over the phone for guest as well as employeesResidence Inn Downtown Associate of the Quarter AwardResidence Inn Jacksonville Downtown Associate of the Year Award! Show less

• Guest Service Ambassador

  • Sep 2021 - Present



Jacksonville Plaza Hotel & Suites

• United States
• Hospitality

• Front Desk Supervisor

  • May 2021 - Sep 2021



Red Roof Inn

• United States
• Hospitality
• 700 & Above Employee

• Lead Front Desk Agent

  • Jun 2018 - Sep 2021