F. Kyle Policarpio
Chat Support Assistant at Bloom- Claim this Profile
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Topline Score
Bio
Credentials
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Missionary Certificate as Honorable Release
The Church of Jesus Christ of Latter-day SaintsOct, 2021- Nov, 2024 -
Advanced High - English
ACTFLOct, 2021- Nov, 2024
Experience
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Bloom
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United States
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Staffing and Recruiting
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400 - 500 Employee
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Chat Support Assistant
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Jul 2023 - Present
I am working under CIT Electronics and I am assigned to help new and existing customers by answering questions through the chat system on our website. When there are no chats to address, I will be supplied a list of warm leads to reach out to. I will also have the opportunity to create your own leads in their local markets. • To respond to customer's questions on a daily basis • Follow up on leads • Generate their own leads I am working under CIT Electronics and I am assigned to help new and existing customers by answering questions through the chat system on our website. When there are no chats to address, I will be supplied a list of warm leads to reach out to. I will also have the opportunity to create your own leads in their local markets. • To respond to customer's questions on a daily basis • Follow up on leads • Generate their own leads
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American Labor Management Association (ALMA), LLC
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United States
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Professional Services
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Customer Service Representative
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Apr 2023 - Jun 2023
We recognize the significance of locating the suitable individual who can assist you with your everyday responsibilities, given our team's expertise and experience. We recognize the significance of locating the suitable individual who can assist you with your everyday responsibilities, given our team's expertise and experience.
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Teleperformance
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France
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Tier 2
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Feb 2023 - Apr 2023
As a Tier 2, we are doing some troubleshooting with the doorbells and cameras like helping them setting up the device, reconnect their device to the wifi, doing some hardwiring and etc. This is happen while on the phone.
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Technical Support Representative
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Aug 2022 - Feb 2023
I am working with an awesome account where we will assist the Neighbors with their concern like general inquiry, login issues, shipping & billing status.As a Neighbor Care Role, we need to take care of our KPI Score like Average Handling Time(AHT), First Call Resolution(FCR), and Net Promoter Score(NPS) to maintain the high quality of service.
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Instaklic
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Cebu, Central Visayas, Philippines
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Photobooth Operator
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Jan 2019 - Oct 2022
Instaklic Cebu is your top choice supplier of Video Livestream for weddings, corporate events and any memorable events. We also offer Photo, Video, Photobooth Services and Iwata Fan Rentals. Instaklic Cebu is your top choice supplier of Video Livestream for weddings, corporate events and any memorable events. We also offer Photo, Video, Photobooth Services and Iwata Fan Rentals.
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Metrics Call Services
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Kentredder Square, A.C Cortes, Mandaue City, 6014
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I.C. Support Service Officer
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Apr 2022 - Jul 2022
Ensured the preparation and billing of complex client invoices in compliance with firm policy. Ensured the preparation and billing of complex client invoices in compliance with firm policy.
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Smart Apartment Data
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United States
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Market Research
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1 - 100 Employee
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Directory
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Feb 2022 - Mar 2022
Getting information about the property so that can provide updated information to the possible tenants.
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Virtual Call Center Agent
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Nov 2021 - Feb 2022
Expected to produce 48 updates per day for voice type research and 88 updates for non voice work to obtain information with at least 80% quality score
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The Church of Jesus Christ of Latter-day Saints
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United States
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Religious Institutions
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700 & Above Employee
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Missionary
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Oct 2019 - Oct 2021
• Hereby called to serve as a missionary of The Church of Jesus Christ of Latter-day Saints. I was assigned to labor in the Philippines San Pablo Mission and served for a period of 24 months.• Represented the LDS Church engaged in contacting and teaching, church service, humanitarian aid, and community service.
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Zone Leader
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Aug 2021 - Sep 2021
Two elders are assigned to serve in a companionship as zone leaders in a single zone. They are responsible for the training and welfare of all missionaries assigned to their zone. They also assist the mission president in training meetings and zone conferences. • Lead, train, and conduct companion exchanges with missionaries in their assigned zone or zones. Zone leaders conduct exchanges with elders. • Work with local leaders and members to coordinate missionary efforts. • Participate in the mission leadership council. • Report directly to the mission president. • Zone leaders also conduct baptismal interviews Show less
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Trainer
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Apr 2021 - Aug 2021
• Demonstrates how to effectively coordinate missionary efforts with local leaders and members• Trains the new missionary on topics found in the Safeguards for Using Technology and Adjusting to Missionary Life resources.
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Social Media Specialist
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Jan 2021 - Jul 2021
• Every mission has Facebook Pages to allow full-time missionaries to reach out to their community. • Missionaries are sharing uplifting stories and events. • Share the gospel virtually through their Facebook Pages.
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District Leader
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Aug 2020 - Dec 2020
One elder is assigned to serve as a district leader in a district, which is composed of multiple teaching areas. The district leader: • Leads, trains, and counsels with missionaries in weekly district councils. • Conducts baptismal interviews.• Conducts companion exchanges with elders in his district.• Works with local ward leaders and members to coordinate missionary efforts. • Reports directly to the zone leader.
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Trainer
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Feb 2020 - Jun 2020
One missionary is assigned to serve as the trainer and senior companion for each new missionary. • Works with and trains a new missionary with love, patience, charity, and empathy. • Respects the contributions and insights of the new missionary as an equal companion. • Spends additional training time each day in companion study. • Studies the standards in this handbook with his or her companion daily.
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Education
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2022 - 2022
BYU-Pathway Worldwide
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2017 - 2019
University of the Visayas - Mandaue
High School Diploma, TVL – Information and Communication Technology (ICT Strand) -
2019 - 2023
Cebu Philippines Institute of Religion (The Church of Jesus Christ of Latter-Day Saints)
Religious Education
Community
