Experience

Sector Alarm Group

• Norway
• Security and Investigations
• 1 - 100 Employee

• Test & Verification Specialist

  • May 2022 - Present

  - Give daily support to engineers and validate their work in installations and services- Remote Access to alarm systems in order to check signals and fails - Create tasks and work orders in CRM to be managed for the relevant department- Handle Self Service Process and manual Approval

• Customer Service Consultant

  • May 2018 - May 2022

  - Quality control of customers contracts in CRM.- Ensure the engineers capacity is fully optimized.- Adjust the Work Orders to ensure customer’s needs and understanding between customer and engineer.- Give technical support, invoice solutions and book maintenance services for our customers.



888holdings

• Israel
• Entertainment Providers
• 700 & Above Employee

• Customer Service & Operations Representative

  • Jan 2017 - Jul 2017

  - Manage customer questions and ensure a timely response and resolution. - Provide troubleshooting and general support to the customer and identify issues for escalation. - Analyze and investigate gaming activity to prevent bonus abuse. - Carry out anti-money laundering checks verifying deposit and withdrawal methods used with the aim of prevent known fraud patterns, chargeback and AML activities and take relevant actions on such accounts as required. - Carry out daily document checks and verification in order to prevent underage activity. - Work according to established standards and liaise with the Fraud department in Gibraltar and Antigua on all Risk related issues. Show less



GVC Group

• United Kingdom
• Gambling Facilities and Casinos
• 300 - 400 Employee

• Customer Service Agent

  • Jun 2016 - Dec 2016

  - Hand customer queries via phone, live chat and email including Sportsbook, Casino, Poker and Games related issues and take appropriate action to meet customer needs. - Maintain high standards of quality and quantity of responses on all customer operation related topics (account status, transactions, cash out, bet settlement, bonus info…). - Work in coordination with other departments based at different locations to escalate system anomalies and general issues faced by customers. - Maintain a high understanding of Standard Operating Procedures in order to provide the best service to customers and deliver service / quality standards to agreed levels. - Dealing with customer document verification. Show less



bet365

• United Kingdom
• Gambling Facilities and Casinos
• 700 & Above Employee

• European Customer Account Advisor

  • Oct 2015 - Apr 2016

  - Respond promptly and effectively to incoming customer enquiries in regard of Sportsbook related issues through phone, live chat and emails. - Work closely with other internal departments for assistance in the resolution of customer queries (Payments, Fraud, Betting support, Verification, Security, IT…). - Develop a strong understanding of products including sport bets, casino, games and poker, providing the highest level of support to the customers. - Maintain a high level of performance standards including effectiveness, efficiency, quality and conflict-resolution skills in a fast paced environment. Show less



SIS Ltd

• Spectator Sports
• 200 - 300 Employee

• Customer Service & International Operator

  • Jul 2014 - Oct 2015

  - Validate live data received directly from sports events in Spain (Spanish football league) ensuring the accuracy, speed and integrity of this data in a fast paced environment. - Solve questions and issues raised by customers via live chat and instant message platforms. - Complete reports with all the information and potential issues and send them to the sport supervisor and the sport manager for their revision. - Perform QA tests to improve the quality of the service and translate internal documents for a better communication with our partners. Show less



Accor

• France
• Hospitality
• 700 & Above Employee

• Restaurant Supervisor

  • Jun 2013 - Oct 2014

  - Request orders to suppliers and assist the F&B Manager in overseeing, ensuring daily operations and sufficient stocks for daily use at the restaurant. - Control billing and payment operations, create a daily sales report, balance payments and close the system at the end of the day. - Manage customer complaints and feedbacks and remedy situations appropriately. - Work as Duty Manager when required. - Request orders to suppliers and assist the F&B Manager in overseeing, ensuring daily operations and sufficient stocks for daily use at the restaurant. - Control billing and payment operations, create a daily sales report, balance payments and close the system at the end of the day. - Manage customer complaints and feedbacks and remedy situations appropriately. - Work as Duty Manager when required.