Experience

Misr Digital Innovation (MDI)

• Egypt
• Financial Services
• 100 - 200 Employee

• Senior Quality Assurance Engineer

  • Jul 2022 - Present



KD Advertising

• Egypt
• Advertising Services
• 1 - 100 Employee

• Social Media Specialist

  • Jul 2017 - Present

  • Set up and optimize company pages within each platform to increase the visibility of company social content• Create editorial calendars and syndication schedules• Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information based on the monthly performance reports.• Collaborate with other departments (customer relations, sales, designers etc.) to manage reputation, identify key players and coordinate actions

• Social Media Moderator

  • Apr 2017 - Jul 2017



ITWORX Education

• United Arab Emirates
• Education Administration Programs
• 100 - 200 Employee

• Software Test Engineer

  • Jul 2021 - Jul 2022



Agile Technologies

• Netherlands
• IT Services and IT Consulting
• 1 - 100 Employee

• Software Test Engineer

  • Jun 2020 - Jul 2021

  • Collaborate in designing test plans and develop RTM to verify that the software meets customer’s expectations and high-level requirements Test case execution of test plans for the defined project scope.• Hands-on experience in Ad-hoc, smoke, regression, automation, and API testing. • Hands-on experience in ALM tools (TFS).• Professional in test case writing and bug reporting.- Digital Egypt Project – ACA Aug 2020 - Present- UHI Service - backend- Notarization Service.- Real Estate Taxes Service.- Supply Service.Web Services / API Testing: • Reviewing business schema and performing Code Review against The Business schema.• Designing and developing Testcases for both negative and positive scenarios. • Co-operating with the MCIT team in maintaining and monitoring The Testing deliverables. • Executing The Test cases Using Postman/SoapUI. Web App / Mobile GUI Testing: ( Portal ) • Reviewing the Functional Requirements Use cases.• Designing test cases and High-level scenarios and reporting test results on TFS.• Identifying and tracking software defects until closure. O-Fresh E-commerce App June 2020 – Aug 2020 Testing Activities:• Participating in requirement elicitation, analysis in collaboration with Product Owners and Business Owners.• Design Test Cases, Test Cycles and test Suites • Developing and Executing manual test scripts• Identifying, categorizing and tracking software defects until closure.



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Quality Assurance Specialist

  • Nov 2018 - Dec 2019

  • Conduct the content of Quality Control in MENA Market,• Make sure the contents comply with local policies, regulations and culture • Analyze the risk level of incidents and assess the safety status of the community and product • Enhance the moderation policy and community safety continuously. • Conduct the content of Quality Control in MENA Market,• Make sure the contents comply with local policies, regulations and culture • Analyze the risk level of incidents and assess the safety status of the community and product • Enhance the moderation policy and community safety continuously.



Banque Misr

• Egypt
• Banking
• 700 & Above Employee

• System Administrator

  • Jan 2018 - Nov 2018

  • Provide technical support for both hardware and software issues our users encounter (UNIX , Hyper V)• Monitor the system daily and respond immediately to security or usability concerns (UNIX & Windows Systems)• Create and verify backups of data (TSM Supported by IBM) • Respond to and resolve help desk requests• Upgrade systems and processes as required for enhanced functionality and security issue resolution(UNIIX & Hyper V) • Provide technical support for both hardware and software issues our users encounter (UNIX , Hyper V)• Monitor the system daily and respond immediately to security or usability concerns (UNIX & Windows Systems)• Create and verify backups of data (TSM Supported by IBM) • Respond to and resolve help desk requests• Upgrade systems and processes as required for enhanced functionality and security issue resolution(UNIIX & Hyper V)



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Customer Service Representative -Irish Account

  • Sep 2015 - Jan 2016

  -Manage large amounts of incoming calls,-Identify and assess customers’ needs to achieve satisfaction-Build sustainable relationships of trust through open and interactive communication-Provide accurate, valid and complete information by using the right methods/tools-Handle complaints, provide appropriate solutions and alternatives within the time limits-Follow up to ensure resolution-Follow communication procedures, guidelines and policies-Take the extra mile to engage customers



ASUS

• Taiwan
• Computer Hardware Manufacturing
• 700 & Above Employee

• Marketing Team Member

  • Feb 2013 - May 2013

  As a training period i was responsible for, -Provides information by collecting, analyzing, and summarizing data and trends.-Protects organization's value by keeping information confidential.-Updates job knowledge by participating in educational opportunities; reading professional publications-Maintaining personal networks; participating in professional organizations.-Accomplishes marketing and organization mission by completing related results as needed. As a training period i was responsible for, -Provides information by collecting, analyzing, and summarizing data and trends.-Protects organization's value by keeping information confidential.-Updates job knowledge by participating in educational opportunities; reading professional publications-Maintaining personal networks; participating in professional organizations.-Accomplishes marketing and organization mission by completing related results as needed.