Project Manager ,ICT

• Nov 2022 - Present

• Managing project team on a day-to-day base. • Managing Multiple projects • Manage generating and closing all work order and clients’ requests. • Ensure all technical aspects of the projects are strictly complied with and in conformity with conditions of contract, particular Specifications, General Specifications, Contract Drawings & BOQ. • Managing Projects Documentations. (MR’s, IPC’s, IR’s……. etc.) • Monitor the project budget and control it • Prepare periodic reports for management including the status of budgets, variance/change claims, schedules, disputes, up-coming activities & safety records. • Interface with customers and maintain good relation. • Develop detailed project plans and work breakdown for large projects • Verifying & confirming BOQ, Prelims & other expenses in advance to avoid unwarranted / unaccounted costs • Remain updated with relevant technology developments through ongoing personal development. • Ensure the distribution of the approved shop drawings. • Study and prepare requests for information for various projects, follow up subcontractor’s progress. • Adhere to consultant requirements and secure proper handover • Prepare the needed IPC’s to secure payment on time Show less

Project Manager

• Sep 2021 - Oct 2022

• Follow and adhere to Raya PM policy manual and procedures • Study the project scope and secure customer approval on scope and baseline plan • Form, manage, control and monitor project team(s) (eg: Raya resources, contractors ..etc) • Report cross selling and up selling opportunities within his project as appropriate • Control Project budget and expenditures in addition to maintaining project schedule/plan and cash flow • Conduct suitable communications and relations with various project stakeholders to solicit cooperation and resolve conflicts • Prepare, maintain and review project reports • Create and maintain project plan document(S) e.g: schedule, risk management plan, change management plan, quality management plan, communication plan • Maintain specific customer satisfaction within project scope during execution • Handle conflicts and ensuring project safe integration and delivery among various parties and stakeholders • Maintain and professionally keep project documentation according to the Raya PM policy and be prepared for projects audit Show less

Site Project Manager, ICT Division

• Apr 2021 - Sep 2021

• Responsible for all site & technical office for light-current systems including all light current system installation and testing tasks. • Review and prepare shop drawings (Auto Cad) for light-current systems includes most of the followings systems: - Structured cabling System. - Fire alarm System. - Telephones system (IP & conventional). - IPCCTV System. - Access control System. - Public Address System. - IPTV & digital signage systems. - Active Data network system. - Clock and Nurse Call systems. • Attend coordination meeting with client and project consultants. • Response and prepare site clarifications RFI, DFC,MOS, testing and commissioning plan ..etc. • Follow up the project time schedule and prepare site progress reports. • Supervise subcontractors for installation and testing activities. • Hand over, PAT and FAT with project consultant. • Provide technical support and supervise AIG’s implementation team. • Capable to solve site problems and coordinate with other trades. • Excellent in technical writing and response to consultants & subcontractors’ correspondence. Show less

Project Area Manager

• Dec 2019 - Feb 2021

• Analysis, planning, designing and implementation of Network passive• Infrastructure (Fiber/Copper).• Passive design tasks include:- Top Level Architecture.- Low Level Architecture.• Resolving passive infrastructure design questions.• Documenting port assignments.• Site Management: Manage, support and document passive and material installation.• Manage and meet planned schedules.• Document customer network and passive infrastructure problems and resolution.• Work with internal teams (Sales and pre sales teams) to fill information gaps andcommunicate architecture and technical solutions. Show less

Converged Core Network Consultant (Orange - outsource)

• May 2017 - Dec 2019

- Responsible for the passive infrastructure network related to Data Network and each service attached to the Data Network by designing and implementing the physical connectivity.- Authorized to handle the requests related the DN equipment including upgrades, downgrades and dismantling.- Authorized to handle the request related to the operational corporate network inside the Orange premises (Shops and Buildings).- Working 24/7 to cover any incidents may occur on the Operational Data Network by doing the troubleshooting steps and actions needed to discover and solve the problems.- Following up on the tasks assigned to the technicians teams on Orange tools and report pending tasks to upper management.- Responsible for assigning it on the team members even Insource or Outsource to accomplish the tasks with the SLA agreements.- Communicate with suppliers to reserve resources to perform the needed tasks on its due dates and with high efficiency.- Responsible for the auditing on the Operational Data Network to always keep it up and running in a good and healthy manner.- Reporting to the upper management with the needed tools and materials that may allow the technicians team to accomplish the tasks faster with high quality.- Support the DN teams in all actions that require a physical interaction with the DN equipment (Migrations, replacements or etc…) Show less

Passive Infrastructure Engineer

• Jan 2017 - May 2017

o Handling Passive Activities with Technicians within SP and commercial Activities. o Attend customers meeting conducted for passive surveys and activities.o Working closely on SP team Implementations to finalize Installation and Commissioning activities with Initial Configuration of Core Components.o Helps other teams Identifying BoM for Passive Surveys and choosing the correct material.o Making wireless and passive surveys and generate the proper documentation.o Reports to ICT Passive Infrastructure Manager. Show less

Field Network Engineer

• Aug 2015 - Dec 2016

• Assigning/upgrading power parameters for Core/Access devices.• Implementing new Core/Access physical connections up to layer 3.• Installing new Core/Access boxes up to layer 3.• Provisioning the basic connectivity configuration to the new core/access boxes.• Site surveying for LAN (wired/wireless) and WAN infrastructure.• Able to assess and recommend the appropriate UPSs for NOOR infrastructure and customers when needed.• Provisioning new International circuits.• Upgrading software of Core/edge routers.• Requesting/terminating all resources coming from Core/Access team to meet the business needs.• Plan and schedule the technician tasks to optimize the team working activities.• Following up with the technicians to install all new resources and have the authority to take any decisions or corrective actions during the installation to finalize the task.• Handle and evaluate all mails coming from TE and send notification mails to the participants if needed.• Throughout the month, follows-up with technicians and monitors daily progress to ensure the work efficiency.• Coordinating with all participants (Inside and outside NOOR) to facilitate the technicians work.• Responsible for any documentations and updates required (Inside and outside Field team).• Planning, designing and coaching during the assigned projects to achieve the project deliverables. Show less

ADSL NOC Engineer

• Jan 2014 - Aug 2015

- Configure Modems for new customers.- Configure different types of DSLAMS & Juniper Switches (Greek Campus Project).- Provide updates as needed to the customer in order to meet performance objectives and service excellence guidelines.- Document all troubleshooting and case management actions via the ticketing systems.- Document required modem configurations to be used as a reference for other team members as well as other teams.- Test different types of modems.- Track the problem along the line from the Telecom-Egypt central office to the client side.- Direct and follow up with the technicians to solve the physical problems by using the Equipment and Managing software.- Monitor all customer's services 24x7 to ensure maximum possible service availability/performance.- Escalate/follow up trouble tickets between other technical department to solve customer problems through shortest period. Show less

Call Center Representative

• Nov 2011 - Dec 2013

Technical Support Rep.

• Apr 2011 - Oct 2011