Operations Improvement Specialist

• Mar 2021 - Present

• Compliance and Control assurance reviews in line with compliance and control assurance review programs and as needed to ensure regulatory, legislative, control and contract compliance measures are being achieved/performed as required.• Drive continuous improvement and innovation.• Coordinate implementation of improvement initiatives in line with the businesses Change Management Framework.• Report on progress with current improvement initiatives via a Project Management approach.• Build and maintain productive internal and external relationships to facilitate the delivery of the strategy and objectives.• Business Analysis, Project Management & Assistance Project Management activities for process changes across Business Units.• Designing and implementing strategies to enhance the customer experience at key service points.• Clarifying and managing key stakeholder expectation to ensure the delivery of effective outcomes. Show less

Compliance Officer

• Apr 2020 - Mar 2021

• Ensured the timely development of the compliance and control framework, sampling protocols and tools.• Implemented a continuous improvement framework that delivered best practice Compliance and Control Assurance frameworks.• Assisted in the preparation and execution of audits by external auditors.• Assisted in the provision of feedback of audit outcomes and remedial actions to relevant staff.• Provided expertise and support for internal initiatives and change management.• Identified and managed material business risks within the stated risk tolerance in the company risk management program and disclosed risks that were outside or trending outside of risk tolerance.• Ensured strategic alignment of the role’s objectives and adequacy of controls, systems, processes, and reporting capability to support the organisation’s growth and efficiency.• Adhered to a culture of zero tolerance to fraud and adhered to fraud control framework.• Adhered to an effective internal control environment and completion of action plans within agreed timeframes.• Identified regulatory, contractual, policy and governance requirements in consultation with internal specialists and implemented effective compliance arrangements in business operations. Show less

Mobile Claims Specialist

• Jul 2016 - Mar 2021

• Delivered personalised face-to-face assistance to workers and employers• Adopted a service-orientated approach that is focused on early intervention and the interests of workers and employers• Pro-actively managed rehabilitation providers and the review/approval of rehabilitation plans• Provided accurate and completed information which was consistent and easy to understand (including options about any claim, entitlements, obligations & responsibilities)• Collaborated with case managers / claims specialists, liability specialists & other technical and support experts to manage a portfolio of claims• Conducted community-based visits inclusive of but not limited to worksites or medical clinics on initial triage of a claim and at significant milestones during the life of the claim Show less

Safety and Business Manager

• Jan 2007 - Jul 2016

Health, Safety and Risk Management responsibilities Quality Management Auditing Industrial Relations Quality Management Business Development and Relationships Governance Leadership Health, Safety and Risk Management responsibilities Quality Management Auditing Industrial Relations Quality Management Business Development and Relationships Governance Leadership

Senior Recruitment Consultant

• Nov 2002 - May 2006

Recruitment Consultant

• 2001 - Nov 2002