Experience

Hazmat Global Support Services
• United Kingdom
• Freight and Package Transportation
• 1 - 100 Employee
• Country Manager

  • Mar 2019 - Present


DHL EXPRESS KENYA LTD

• Country Operations Manager

  • Oct 2011 - Oct 2018

  • Oversaw the management of the company’s 150 operations staff in provision of pick-up, delivery, shipment processing, customs clearance and aviation services. • Trained Mid-Level Managers in West, East and Southern Africa. • Supported sales acquisition and customer retention. • Controlled operating costs and took initiatives to ensure we were as efficient as possible. • Set and achieved market leading international transit time, data quality and service performance targets. • Oversaw strategic planning to ensure optimization of resources; 30 vehicles countrywide, 5 major facilities and 3 aeroplanes. • Maintain very close relations with stakeholders; Kenya Revenue Authority, Kenya Bureau of Standards and Kenya Airports Authority. Show less



Fargo Courier

• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• General Manager

  • Jul 2007 - Oct 2011

  • Designed and implemented a business plan with an aim at gaining market share. • Provided guidance, leadership and direction to facilitate the achievement of the company’s Vision, Mission and Values • Involved in organizational set up for each department; Human Resources, Operations, Finance and Sales. • Oversaw the financial management and investment undertakings. • Provided leadership in business growth and customer service as per the business plan. • Regularly kept the Board of Directors and the staff updated, by ensuring both parties have the information needed to carry out their responsibilities. • Ensured compliance with the current laws, organizational policies and procedures. Show less



G4S KENYA LIMITED

• Courier Operations Manager

  • May 2006 - Jun 2007

  • Responsible for Domestic Courier Operations for the Market Leader in the Industry with a staff count of 900 spread over 100 branches countrywide. Ensured on time courier collections and deliveries countrywide.• Regularly reviewed the operational environment to ensure we were geared to be effective and efficient in our deliveries. Organized billing and on time debt collection.• Improved the customer service department for ease of communication.• Responsible for procurement and management of a fleet of 200 vehicles.• Identified opportunities for improvement including mechanization of the Nairobi Hub leading to 30-minute turnaround time. Show less

• Upcountry Courier Manager

  • Aug 2003 - Apr 2006

  Expanded network outside of Nairobi, oversaw increase in Upcountry presence by 21 profitable Branches, monitored performance of each branch (80+) to ensure profitability, deployed new routes and modified old routes, taking corrective action based on capacity need and planned for expansion.



Securicor Security Services

• Security and Investigations

• Branch Manager – Diani Branch

  • Feb 2000 - Jul 2003

• Assistant Branch Manager – Nairobi Industrial Area

  • May 1998 - Jun 2000

• Management Trainee

  • Jul 1997 - Jun 1998


SIMLO Enterprises -Nairobi Stock Exchange Agents
• Personal Assistant to the CEO

  • Dec 1996 - Apr 1997