Experience

Remax First

• South Africa
• Real Estate
• 100 - 200 Employee

• Real Estate Agent

  • Dec 2015 - Present

  Enthusiasm and deep-seated commitment to customer service comes in part from my 20 years in sales and customer service, where I honed my skills as a negotiator and strategist. I am committed to making your Real Estate transition easier. There is no agent that will work harder for you than me. I am always available to listen, address any of your concerns and never too busy for your call! I will help you so that you can confidently make the most informed decision about one of the largest assets you’ll own. I get to know my clients personally, by listening carefully, and by asking key questions in order to achieve a clear understanding of your needs and goals. I then follow through with a strategic plan that is customized to the specific requirements that are unique to my client's needs. I am committed to delivering the highest level of service to my clients. “I’m willing to listen, willing to help, and willing to do whatever it takes to make sure your next real estate move is a success. My goal is to exceed your expectations every step of the way!!” I am a strong partner with Boys and Girls Club of Calgary, Inn From The Cold and actively involved in Children’s Miracle Network. I am always looking for ways to give back to the community! Show less



Best Buy

• Retail
• 700 & Above Employee

• General Manager

  • Mar 2015 - May 2015



Future Shop is now operated by Best Buy.

• Canada
• Retail
• 400 - 500 Employee

• General Manager

  • Oct 2008 - May 2015

  General Manager Future Shop – Calgary, AB - Deerfoot Meadows March 2012-June 2014 Operating Budget: ~$35 M Staff: > 80-100 (including seasonal) Future Shop Deerfoot is the third largest store in Canada for sales volume. Under my management, this store has won 2 Best of District award for highest sales in Western Canadian District (September & October 2012) • Identify key areas to maximize store profits • Directly manage department sales managers, operations manager and 3 supervisors • Assist in the development of new managers and supervisors • Drive employee engagement through employee town hall meetings, address employee concerns and lift store morale • Manage sales and cost through profit and loss reporting • Drive Efficiency through behaviour and process management to drive operating profit • Ongoing recruitment at all levels • Manage and Promote programs to build new leaders within store (Future Leaders Program • Develop and implement staff scheduling • Conduct interviews, hire and train new staff • Motivate department staff to provide optimal customer service and reach company goal • Maintain store sales records • Manage every facet of the store from logistics to employee engagement managing Service, Goods and Administration to maximize profits and drive top line sales • Assist District and Regional Teams with initiatives ie King of Calis November 2012 doubled Y.O.Y results • Assist and Manage District 4 while District Manager was on vacation • G.U.E.S.T sales training facilitator for Calgary Area, Golden Horseshoe On classes from 15-40 students • Run weekly Conference calls with GM team to identify key business areas for improvement, solicit feedback and action plan key goals. • Facilitator of weekly Retail Leadership Program calls Western Canada • General Manager in Training Program Trainer • Pilot Store, work directly with Vice President of New Business and collaborate new programs Show less



Futureshop

• Department Manager

  • Mar 2003 - Oct 2008

  Department Sales Manager Future Shop – Erin Mills, ON April 2007- August 2007 • Opened brand new store location • Ran Career Fair to scout and recruit new talent • Provided 3 week in-depth training for new staff on policies, company initiatives, standard operating procedures • Assisted in marketing campaigns for grand opening Department Sales Manager Future Shop – Thunder Bay, ON April 2005 – April 2007 • Supervise sales personnel across 3 different departments • Report to store General Manager, perform weekly business reviews and critical improvement plans Show less



Future Shop is now operated by Best Buy.

• Canada
• Retail
• 400 - 500 Employee

• Elite sales specialist

  • Dec 2000 - Mar 2003