SEO Content Manager

• Aug 2023 - Present

• Manages on-site and off-site technical optimization • Performs keyword and competitor research to identify SEO opportunities • Develops and implements SEO content strategies to drive organic website traffic • Optimizes on-page SEO content in line with ongoing SEO & SERP algorithm developments • Writes, edits, and publishes all SEO content • Tracks and analyses website performance in line with KPIs • Collaborates with marketing professionals and developers to oversee wesbite optimization Show less

Research Coordinator

• Aug 2023 - Present

Researcher, Writer, and Editor

• Feb 2017 - Present

• Provides professional copywriting, copyediting, and research services • Previous clients include: the NHS, Hudson Bible, Harvard Kennedy School, TBRC, Zhennovate, Oxford University Press, Cambridge University Press, Ranq.io, Jansson Logistics, and the Zero Suicide Alliance. • Provides professional copywriting, copyediting, and research services • Previous clients include: the NHS, Hudson Bible, Harvard Kennedy School, TBRC, Zhennovate, Oxford University Press, Cambridge University Press, Ranq.io, Jansson Logistics, and the Zero Suicide Alliance.

Head of Content Strategy: SaaS & e-Commerce

• Feb 2023 - Aug 2023

• Coordinates with clients to create a comprehensive branded content strategy. • Reviews and edits final copy for tone, style, and accuracy.• Builds and manages client content pipelines from title creation to final delivery.• Manages the in-house writing team and facilitates the feedback process. • Coordinates revisions by serving as a liaison between clients and the writing team. • Ensures editorial processes are documented and updated.

Content Editor

• Jan 2023 - Feb 2023

Writer

• Jul 2022 - Dec 2022

Editor

• Jun 2021 - Jun 2022

• Reviews and edits final copy for tone, style, and accuracy • Responsible for overall content quality • Manages and provides feedback to the writing team

Freelance Editor

• Jan 2022 - Aug 2022

• Assisted in the review of academic material • Edited, referenced, and formatted in adherence to academic style guides • Assisted in the review of academic material • Edited, referenced, and formatted in adherence to academic style guides

Editor and Research Lead

• Oct 2020 - Jan 2022

• Wrote, edited, and proofread materials • Collaborated to undertake research and facilitate curriculum development • Wrote, edited, and proofread materials • Collaborated to undertake research and facilitate curriculum development

R&D Technical Writer

• Feb 2021 - Mar 2021

• Liaised with clients and industry specialists to collect technical information relating to R&D projects • Wrote, compiled, and edited customised technical reports for submission to HMRC. • Liaised with clients and industry specialists to collect technical information relating to R&D projects • Wrote, compiled, and edited customised technical reports for submission to HMRC.

Customer Service Executive

• Nov 2020 - Jan 2021

• Handled inbound and outbound calls relating to client inquiries and complaints • Documented and maintained client information within the CRM system • Ensured client confidentiality and adhered to privacy and identify verification guidelines • Handled inbound and outbound calls relating to client inquiries and complaints • Documented and maintained client information within the CRM system • Ensured client confidentiality and adhered to privacy and identify verification guidelines

Freelance Writer & Editor

• Feb 2017 - Oct 2020

• Collaborated to write, edit, and proofread projects with global clients in the fields of theology, computer science, business, marketing, and personal development. • Coordinated the process of fact checking and citing major academic publications. • Proficiency in multiple academic referencing styles. • Displayed attention to detail in making alterations in grammar, punctuation and style. • Collaborated to write, edit, and proofread projects with global clients in the fields of theology, computer science, business, marketing, and personal development. • Coordinated the process of fact checking and citing major academic publications. • Proficiency in multiple academic referencing styles. • Displayed attention to detail in making alterations in grammar, punctuation and style.

Support Worker

• Oct 2019 - Mar 2020

• Provided personalized support to individuals with a range of learning disabilities, mental health conditions, and complex needs. • Provided personalized support to individuals with a range of learning disabilities, mental health conditions, and complex needs.

Temporary Assistant

• Aug 2019 - Sep 2019

• Provided temporary administrative support to a range of non-profit and consulting companies • Demonstrated flexibility to work at short notice and adapt to new settings and assimilate to new teams • Provided temporary administrative support to a range of non-profit and consulting companies • Demonstrated flexibility to work at short notice and adapt to new settings and assimilate to new teams

Office Assistant at Harvard International Office

• May 2018 - May 2019

• Maintained immigration records in governmental and internal databases complying with U.S. government standards. • Provided administrative assistance to immigration advisors. • Coordinated with international students to resolve personal immigration problems. • Maintained immigration records in governmental and internal databases complying with U.S. government standards. • Provided administrative assistance to immigration advisors. • Coordinated with international students to resolve personal immigration problems.

Library Assistant

• Feb 2018 - Mar 2019

• Organized, tagged, and catalogued new audio-visual materials. • Organized, tagged, and catalogued new audio-visual materials.

Temporary Research Assistant

• Dec 2018 - Feb 2019

• Provided editorial support to a senior faculty member in the publication of an academic paper. • Provided editorial support to a senior faculty member in the publication of an academic paper.

Contractor

• Jul 2017 - Dec 2017

• Provided contracted writing and editing services. • Supported the provision of E-Learning solutions. • Provided contracted writing and editing services. • Supported the provision of E-Learning solutions.

Assistant Playworker

• Apr 2013 - Jun 2014

Temporary Administrative Assistant

• Jun 2012 - Jul 2012

• Coordinated office bookkeeping and managed and updated multiple filing systems. • Assisted with data entry and the maintenance of the ledger of business shares. • Coordinated office bookkeeping and managed and updated multiple filing systems. • Assisted with data entry and the maintenance of the ledger of business shares.

Administration and Public Relations Assistant

• 2011 - 2011

• Facilitated planning a marketing campaign for a major event. • Facilitated planning a marketing campaign for a major event.

Creative Assistant

• May 2009 - May 2009