Ezgi ÇIDAM
Customer Service & Export Specialist at Sysmex Türkiye- Claim this Profile
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Bio
Fatma Pinto Borges Cunha
Ezgi is such a delightful person to have around. she is a great team member and an outstanding senior specialist with rich experience. She is innovative, organized as well as helpful and is always open to ideas and suggestions. I have worked with many professionals throughout my journey, but Ezgi is a unique one to work. Her work ethics are pristine, and she is easily adjustable to a given situation. Her ability to go out of her way to help others has made her stand out.
Fatma Pinto Borges Cunha
Ezgi is such a delightful person to have around. she is a great team member and an outstanding senior specialist with rich experience. She is innovative, organized as well as helpful and is always open to ideas and suggestions. I have worked with many professionals throughout my journey, but Ezgi is a unique one to work. Her work ethics are pristine, and she is easily adjustable to a given situation. Her ability to go out of her way to help others has made her stand out.
Fatma Pinto Borges Cunha
Ezgi is such a delightful person to have around. she is a great team member and an outstanding senior specialist with rich experience. She is innovative, organized as well as helpful and is always open to ideas and suggestions. I have worked with many professionals throughout my journey, but Ezgi is a unique one to work. Her work ethics are pristine, and she is easily adjustable to a given situation. Her ability to go out of her way to help others has made her stand out.
Fatma Pinto Borges Cunha
Ezgi is such a delightful person to have around. she is a great team member and an outstanding senior specialist with rich experience. She is innovative, organized as well as helpful and is always open to ideas and suggestions. I have worked with many professionals throughout my journey, but Ezgi is a unique one to work. Her work ethics are pristine, and she is easily adjustable to a given situation. Her ability to go out of her way to help others has made her stand out.
Credentials
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International Logistics
LinkedInOct, 2022- Oct, 2024
Experience
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Sysmex Türkiye
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Türkiye
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Medical Device
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1 - 100 Employee
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Customer Service & Export Specialist
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Apr 2023 - Present
Responsible for order management processes of export countries. Process the orders via SAP and communicate with customers and related parties to guarantee shipment Issues proforma invoices regarding additional orders or requirements from export customers Ensures orders are entered and processed on time regarding the shipment schedule Analyses complaints from customers and ensures that appropriate actions are taken to resolve customers' problems and concerns Reports and monitors main KPIs of customer service Responsible for customer master data management Take an active role in improving supply chain processes Show less
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DöhlerGroup
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Germany
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Food and Beverage Manufacturing
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700 & Above Employee
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Export Operations Specialist
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Jan 2022 - Mar 2023
Planning & management of customer logistics activities Coordinating customer orders and delivery Preparing export documents based on the customer requests Resolve customer requests by direct communication with external and internal parties Follow up export process with the customs broker and internal departments (logistics, customer service, quality). Follow up shipments with transport companies. Keep the ERP system up to date. Execute handling all related banking processes of export. Controlling all related invoices regarding transport & customs charges and forwarding to the finance department Show less
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Ege Kimya San. ve Tic. A.S.
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Türkiye
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Chemical Manufacturing
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100 - 200 Employee
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Export Sales Operations Specialist
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Oct 2019 - Jan 2022
Execution of export operations Organizing customs, and transportation processes and arranging documents during export processes Monitoring export operations with freight forwards and customs broker Preparing IMCO documents for shipment allowance Entering the orders into the ERP system and follow-up on orders production transfer and production planning processes Ensures delivery of orders in a timely manner within the company rules and international trade regulation Ensuring export activities are compliant with national and international regulations, Responsible for documentation and customer relations of export sales, Providing information for our customers about the products, the shipping and the documentation Responsible for L/C process and preparing the documents required for it Show less
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EMEK ELEKTRİK ENDÜSTRİSİ A.Ş.
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Türkiye
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Electric Power Transmission, Control, and Distribution
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1 - 100 Employee
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Import Export Specialist
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Jun 2016 - Sep 2019
Being in touch with the planning and sales team about customer orders creating a shipment plan for the orders monitoring all the export processes with freight forwarders and customs broker preparing/checking export documentation (commercial invoice, bill of lading, packing list etc.) Controlling all related invoices regarding transport & customs charges Being responsible for the process of customer service for import customers Being responsible for the L/C process from the beginning to the end preparation documents required for L/C Conducting all the logistic organization under inward processing Being responsible for temporary imports of the products which arrive factory for maintenance and repair services Being responsible for the inward processing certificate process with related departments and government authorities working closely with sales, planning, and quality teams and reporting the problems and current situations to top management Show less
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Bioanalyze Tibbi malzemeler ltd.
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Ankara, Turkey
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Export Operations Assistant Specialist
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Jan 2015 - Jun 2016
taking and entering orders into the ERP system Being responsible for all customer service tasks & responsibilities and sales operations such as export documentation monitoring customs process Creating Workflows for customer or group requests (MSDS, specificationimportingnaires etc.) arranging transportation Being in touch with the planning and sales team about customer forecasts, Follow up on overdue payments Following raw material stocks with planing Giving order to our vendor for production monitoring and handling the import operations Show less
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çamsan entegre ağa. sanayi ve ticaret aş
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Ankara, Türkiye
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Trainee
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Feb 2012 - May 2012
mandotory internship mandotory internship
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Güriş inşaat ve mühendislik aş
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Ankara, Türkiye
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Trainee
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Jun 2011 - Aug 2011
summer internship summer internship
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Education
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2008 - 2012
Başkent Üniversitesi
Bachelor's degree, International Business/Trade/Commerce -
1996 - 2007
TED Ankara Koleji
High School Diploma -
Baskent University
Master of Business Administration - MBA, Marketing -
Istanbul University
distance education, Sociology
Community
