Ezequiel Cervantes
Manager II Technical support at Omnitracs- Claim this Profile
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English Professional working proficiency
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Spanish Native or bilingual proficiency
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Bio
Miguel Delgado Sánchez
During the time that I worked with Ezequiel, he provided useful guidance and showed great skills as a leader. I was impressed by the way he managed to motivate the team and create a positive working environment, while at the same time making sure that all the metrics were met. I would certainly recommend him to any organization seeking to improve its global performance.
Miguel Delgado Sánchez
During the time that I worked with Ezequiel, he provided useful guidance and showed great skills as a leader. I was impressed by the way he managed to motivate the team and create a positive working environment, while at the same time making sure that all the metrics were met. I would certainly recommend him to any organization seeking to improve its global performance.
Miguel Delgado Sánchez
During the time that I worked with Ezequiel, he provided useful guidance and showed great skills as a leader. I was impressed by the way he managed to motivate the team and create a positive working environment, while at the same time making sure that all the metrics were met. I would certainly recommend him to any organization seeking to improve its global performance.
Miguel Delgado Sánchez
During the time that I worked with Ezequiel, he provided useful guidance and showed great skills as a leader. I was impressed by the way he managed to motivate the team and create a positive working environment, while at the same time making sure that all the metrics were met. I would certainly recommend him to any organization seeking to improve its global performance.
Experience
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Omnitracs
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United States
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Software Development
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300 - 400 Employee
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Manager II Technical support
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Feb 2021 - Present
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Tech Mahindra DE MEXICO S DE RL DE CV
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Mexico
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1 - 100 Employee
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Contract Director
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Feb 2020 - Feb 2021
Contract Site director. Contract Site director.
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TKM
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International Trade and Development
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1 - 100 Employee
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Senior Operations Manager
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Sep 2019 - Jan 2020
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Operations Manager
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Feb 2019 - Sep 2019
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Operations Manager, Service Experience Managemen
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Jul 2011 - Dec 2018
Accomplish information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures set by a Service Level Agreement, Helpdesk and Access management. Maintain staff recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities. Maintain organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies aligned to Business and Client needs. Implementing disaster recovery, back-up procedures and information security and control structures, both abroad in Louisville Kentucky Provided training and follow up for associates in the United States. (on site ) Information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements. Maintain quality service by establishing and enforcing organization standards. Maintain professional and technical knowledge by attending educational workshops. Contributed to team effort by accomplishing related results as needed. Show less
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Aerolitoral S.A de C.V
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Mexico
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Airlines and Aviation
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1 - 100 Employee
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Agente de servicio al pasajero
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Mar 2010 - Mar 2011
Puesto desempeñado: Agente de servicio al pasajero. (ASP) Actividades: Asistencia a pasajeros domésticos y en conexión, análisis y respaldo de reservaciones para pasajeros en salas de última espera. Responsable de vuelos domésticos e internacionales bajo manuales y normas internacionales. Cierre de vuelos con Comandante de aeronave y Oficiales de operaciones. Coordinación y búsqueda de equipajes en vuelos domésticos e internacionales. Coordinación de Abordajes en salas remotas. Puesto desempeñado: Agente de servicio al pasajero. (ASP) Actividades: Asistencia a pasajeros domésticos y en conexión, análisis y respaldo de reservaciones para pasajeros en salas de última espera. Responsable de vuelos domésticos e internacionales bajo manuales y normas internacionales. Cierre de vuelos con Comandante de aeronave y Oficiales de operaciones. Coordinación y búsqueda de equipajes en vuelos domésticos e internacionales. Coordinación de Abordajes en salas remotas.
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Tech specialist Level 3
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Jul 2008 - Mar 2010
Actividades: Soporte técnico a conexiones de Internet, configuración correos antivirus, routers, modems, optimización de equipos de computo, solución de dudas a agentes equipo de trabajo dedicado. Soporte personal a empleados dentro de campaña, Resolucion de preguntas tecnicas Feedback and Coaching en tiempo real. Actividades: Soporte técnico a conexiones de Internet, configuración correos antivirus, routers, modems, optimización de equipos de computo, solución de dudas a agentes equipo de trabajo dedicado. Soporte personal a empleados dentro de campaña, Resolucion de preguntas tecnicas Feedback and Coaching en tiempo real.
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Education
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2014 -
UNITEC‐Campus Cuitlahuac
In progress, Computer/Information Technology Administration and Management
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