Ezekiel Palmer

IT Support Specialist at Wachusett Mountain Ski Area
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Contact Information
us****@****om
(386) 825-5501
Location
Worcester, Massachusetts, United States, US

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Experience

    • United States
    • Recreational Facilities
    • 1 - 100 Employee
    • IT Support Specialist
      • Jun 2023 - Present

      Developed a program to streamline sales reporting and data storage using SQL and C#. Creating a server-client connection program to decrease workload on computers used for ski/snowboard rentals by transforming the rental process to be handled on the server side rather than the client frontend. Redesigning and distributing Wachusett Mountain employee website to increase functionality and ease of site navigation. Developed a program to streamline sales reporting and data storage using SQL and C#. Creating a server-client connection program to decrease workload on computers used for ski/snowboard rentals by transforming the rental process to be handled on the server side rather than the client frontend. Redesigning and distributing Wachusett Mountain employee website to increase functionality and ease of site navigation.

    • United States
    • Higher Education
    • 700 & Above Employee
    • Teaching Assistant
      • Jan 2023 - May 2023

      • Improving students understanding of computing methods under supervision from the professor by explaining key concepts further • Guiding students through challenging intro level Python projects by giving helpful tips to sharpen their understanding of computing • Hosting office hours for students needing extra help to progress them further along in their knowledge of course topics • Improving students understanding of computing methods under supervision from the professor by explaining key concepts further • Guiding students through challenging intro level Python projects by giving helpful tips to sharpen their understanding of computing • Hosting office hours for students needing extra help to progress them further along in their knowledge of course topics

    • United States
    • Software Development
    • 700 & Above Employee
    • Delivery Driver
      • Jun 2020 - Dec 2022

      • Completed on-time deliveries by choosing best and most efficient routes. • Always communicated with customer to ensure they would know when to expect their order. • Worked early evenings into late nights. • Kept orders safe, secure, and delivered them in timely manner. • 1181 completed deliveries with 94% being on time or early. Maintained 4.95/5 star rating from customers over this time. • Completed on-time deliveries by choosing best and most efficient routes. • Always communicated with customer to ensure they would know when to expect their order. • Worked early evenings into late nights. • Kept orders safe, secure, and delivered them in timely manner. • 1181 completed deliveries with 94% being on time or early. Maintained 4.95/5 star rating from customers over this time.

    • United States
    • Hospitality
    • 1 - 100 Employee
    • Grounds Crew
      • Apr 2022 - Aug 2022

      • Learned how to operate various kinds of machinery including backpack blowers, weed-whackers, greens mowers, and Toro Workman carts • Maintained grounds by trimming, weeding and general clean-up. • Performed planting, watering, mulching and edging of lawns. • Removed weeds, hazards and debris from common pathways to improve usability. • Learned how to operate various kinds of machinery including backpack blowers, weed-whackers, greens mowers, and Toro Workman carts • Maintained grounds by trimming, weeding and general clean-up. • Performed planting, watering, mulching and edging of lawns. • Removed weeds, hazards and debris from common pathways to improve usability.

  • Basin Harbor Golf Club
    • Vergennes, Vermont, United States
    • Lead Outside Staff and Customer Service
      • Jun 2021 - Aug 2021

      • Trained new employees and taught them how to handle issues customers may have. • Provided maintenance assistance on carts, golf ball washers, and other equipment around course. • Helped grounds crew by rolling course greens, clearing brush/weeds from course, and repaired fairway divots. • Worked 40+ hour weeks and solved customer problems as well as staff problems daily. • Trained new employees and taught them how to handle issues customers may have. • Provided maintenance assistance on carts, golf ball washers, and other equipment around course. • Helped grounds crew by rolling course greens, clearing brush/weeds from course, and repaired fairway divots. • Worked 40+ hour weeks and solved customer problems as well as staff problems daily.

  • Basin Harbor Golf Club
    • Vergennes, Vermont, United States
    • Cart Attendant and Customer Service
      • Jun 2018 - Aug 2019

      • Took care of day-to-day routines around course such as washing/cleaning and charging 40 golf carts, assisting over 100 customers a day with directions, equipment, cleaning golf clubs, and anything else that may be required by the customer. Took care of other miscellaneous jobs around course such as moving tee markers on all 18 holes 3 times a week, sanding divots on course, and picking driving range of golf balls. • Took care of day-to-day routines around course such as washing/cleaning and charging 40 golf carts, assisting over 100 customers a day with directions, equipment, cleaning golf clubs, and anything else that may be required by the customer. Took care of other miscellaneous jobs around course such as moving tee markers on all 18 holes 3 times a week, sanding divots on course, and picking driving range of golf balls.

  • Vergennes Town Pool
    • Vergennes, Vermont, United States
    • Lifeguard
      • Jun 2016 - Aug 2017

      • Life guarding at town pool to keep swimmers safe as well as other duties to keep pool safe and clean. • Life guarding at town pool to keep swimmers safe as well as other duties to keep pool safe and clean.

Education

  • Clark University
    Master of Arts - MA, Information Technology
    2023 - 2024
  • Clark University
    Bachelor's degree, Computer Science
    2019 - 2023
  • Vergennes Union High School
    High School Diploma, 3.95
    2015 - 2019

Community

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