Experience

nLogic

• United States
• Defense and Space Manufacturing
• 100 - 200 Employee

• Tier I VTC Support

  • Dec 2016 - Present

  Schedule and VTC and teleconference requests Use CA ticketing systems to track and escalate requests as necessary Process Sharepoint and Qbase account requests and escalate to respective teams Schedule and VTC and teleconference requests Use CA ticketing systems to track and escalate requests as necessary Process Sharepoint and Qbase account requests and escalate to respective teams



Vectrus

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Help Desk Analyst

  • Sep 2015 - Dec 2016

  Provides information management and information technology support services to more than 37,000 U.S. Army Corps of Engineer customers. Provides user account support including password resets and permissions control using Active Directory. Installs drivers and software to various programs for the customers. Provides customer support for VoIP Cisco phones including voicemail services Supports the use of government cellular devices including: Blackberry, Android, and iPhone Provides information management and information technology support services to more than 37,000 U.S. Army Corps of Engineer customers. Provides user account support including password resets and permissions control using Active Directory. Installs drivers and software to various programs for the customers. Provides customer support for VoIP Cisco phones including voicemail services Supports the use of government cellular devices including: Blackberry, Android, and iPhone



US Army

• United States
• Law Enforcement
• 1 - 100 Employee

• Information Systems Analyst

  • Mar 2012 - Jul 2015

  Troubleshoot end user devices to repair software or hardware issues. Test equipment for inspection and function test. Instructs users in the use of personal computers and networks Instructs users in the configuration and use of military radio systems Investigates information, network, and communications needs of users Troubleshoot end user devices to repair software or hardware issues. Test equipment for inspection and function test. Instructs users in the use of personal computers and networks Instructs users in the configuration and use of military radio systems Investigates information, network, and communications needs of users