Experience

METRO EARLY COLLEGE HIGH SCHOOL

• United States
• Higher Education
• 1 - 100 Employee

• Secretary

  • Sep 2021 - Present



Ohio Counselor, Social Worker, & Marriage and Family Therapist Board

• United States
• Business Consulting and Services

• Public Inquiries Officer

  • Mar 2020 - Aug 2020



TEKsystems / State Of Ohio

• Customer Service Specialist / Help Desk Analyst

  • Aug 2018 - Mar 2020

  Worked with DAS supporting several State Boards with licensing renewals and the Ohio Business Gateway. This includes general troubleshooting, user navigation, creating and managing ServiceNow tickets, and problem solving. This demands a strong understanding of the site infrastructure and the process flow. Communications between different organizations such as the specific licensing board, department of taxation, JFS, and many more.- Respond to phone calls pertaining to user’s business accounts and licensing accounts.- Trained new employees regarding the Ohio Business Gateway website / system- Updated user information per request



GCG (Garden City Group)

• United States
• Legal Services
• 100 - 200 Employee

• Customer Service Specialist

  • Mar 2018 - Aug 2018

  - Responds to phone calls from members related to Credit Reports and Credit Alerts.- Informed members of the 2015 Data Breach- Updated member information- Certification of FCRA (March 2018) - Responds to phone calls from members related to Credit Reports and Credit Alerts.- Informed members of the 2015 Data Breach- Updated member information- Certification of FCRA (March 2018)



VSP Vision Care

• United States
• Insurance
• 700 & Above Employee

• Customer Service Representative

  • May 2017 - Sep 2017

  - Ability to problem solving, negotiations, and decision-making skills- Provide end user support for customer inquiries regarding insurance claims, billing errors, various plans, products and services offered- Ability to use appropriate discretion and judgment in applying call handling guidelines PC proficiency in using multiple system applications - Ability to problem solving, negotiations, and decision-making skills- Provide end user support for customer inquiries regarding insurance claims, billing errors, various plans, products and services offered- Ability to use appropriate discretion and judgment in applying call handling guidelines PC proficiency in using multiple system applications



Big Lots Corporate

• Customer Care Specialis

  • Sep 2015 - Sep 2017

  - Responds to emails and phone calls from customers related to loyalty program questions- Store Experiences (Compliments & Complaints)- Merchandise Availability- Parts request - Responds to emails and phone calls from customers related to loyalty program questions- Store Experiences (Compliments & Complaints)- Merchandise Availability- Parts request