Experience

Newham Council

• Business Consulting and Services
• 200 - 300 Employee

• Quality Assurance Officer

  • May 2015 - Present

  Acquired additional skills and knowledge within the areas of Quality Assurance, Operational Management, Reports Preparation, Data Analysis, Team Management, and Problem Resolution.During my position at Newham Council, I manage day-to-day tasks and provide support to employees in achieving performance excellence to accomplish operational efficiency across all departments. I utilise quality metrics to identify issues, affecting areas within the borough, while preparing and delivering clear and concise reports to senior management for performance reviews. I supervise a team in resolving operational issues within time for smooth execution of operations. I deal with changes and challenges to influence the public by collaborating with senior management. I direct and handle complex and emergency situations efficiently to maintain professional working environment.A few key achievements in this tenure include: ☛ Performed key data analysis for managing multiple process improvements and involve in development of new processes and procedures within the department. ☛ Execute the essential enforcement strategies and action plans in accordance with the council’s policies and procedures☛ Led and trained 14 quality assurance staff members and saved residents of Newham council more than £55K over the year.



Camden Council

• Enforcement

  • Feb 2014 - May 2015

  Gained valuable insight into Issue Identification and Resolution, Documents Maintenance, and Regulatory Compliance.During my position at Camden, I facilitated in removing vehicles, which caused an obstruction for streamlining daily workflow. I handled conflicting situations and resolved issues in an efficient and timely manner, while adhering to the right protocol. I developed sustainable relationships with individuals at all levels.The following is the highlight of the value I have brought to the company:☛ Played an integral role maintaining documents of all occurrences.



Santander UK

• United Kingdom
• Banking
• 700 & Above Employee

• Personal Banker

  • Oct 2011 - Feb 2014

  Acquired additional skills and knowledge within the areas of Banking, Customer Service, Trends Analysis, Process Improvement, and Relationship Building.As a Personal Banker, I delivered and maintained highest level of service standards by meeting customer finance requirements. I provided appropriate products and services to customers as per suit financial needs, while achieving and exceeding KPIs. I conducted market research to analyse new market trends and competitor’s activities. I ensured the adherence of all banking policies, procedures, and requirements, as well as I maintained highest level of confidentiality. I established long-term relationship to enhance productivity through referrals, walk-ins, branch leads, and self-generated appointments.A few key achievements in this tenure include:☛ Provided assistance and support to the Branch Manager in evaluating performance levels and building business models. ☛ Achieved sales targets by over 100% through delivering exceptional customer services.