Jaguar Land Rover After Sales Field Unit Manager

• May 2023 - Present

Jaguar Land Rover - Business Development Senior Specialist

• Jan 2020 - May 2023

Responsible for Business Development in Network Development Department, managing alignment processes with Jaguar Land Rover European Importer Region Office.+ Analyzing business performance, preparing reports and studies (including financial analysis, forecasting, feasibility reports, sector and business plans),+ Monitoring importer and retailer financial reports, P&L and KPI's (BMI),+Coaching retailers to develop retailer statistics and data quality performance,+Implementing and managing the customer satisfaction program (Customer Voice),+ Supporting vertical projects within Importer in means of reports on budget, market, consumer behaviors and retailer performance,+ Developing new projects specifically with IT, Aftersales, Sales and Marketing Departments in order to optimize the workflows,+ Coordinating the mystery shopping to observe Retailer Sales and Aftersales Processes,+ Examining trends and industry developments to identify new business opportunities. Show less

Service Advisor Specialist

• May 2017 - Jan 2020

Jaguar & Land Rover+ Assisting the Service Manager through budgeting and forecasting processes+ Maintaining and sustaining ongoing customer relationship, managing service provision and billing in a transparent manner+ Determining customer requirements and problems+ Checking and analyzing the system + Reporting system faults to developers + Organizing and managing technical service teams+ Ensuring customer satisfaction after the service through ongoing communication+ Advising customers on maintenance requirements and warranty information through superior product expertise+ Identifying and realizing new sales opportunities Show less

Certified Service Advisor

• Nov 2015 - May 2017

BMW & MINI+ Maintaining and sustaining ongoing customer relationship, managing service provision and billing in a transparent manner+ Determining service requirements+Organizing and managing technical service teams+ Ensuring customer satisfaction after the service through ongoing communication+ Advising customers on maintenance requirements and warranty information through superior product expertise+ Identifying and realizing new sales opportunities

Process Control and Payment Engineer

• Oct 2012 - Oct 2014