AVP of Strategic Initiatives at PriMedical, Inc. - Nationwide Case Management

• Jun 2023 - Present

Collaborate with senior executives and department heads to develop the organization's strategic plan, identifying key initiatives and outlining the necessary resources and timelines for successful execution.Take ownership of specific strategic initiatives, ensuring effective planning, execution, and evaluation. This includes setting clear objectives, defining project scope, establishing performance metrics, and monitoring progress to ensure timely completion.Foster effective communication and collaboration across departments and teams to ensure alignment and coordination of initiatives. Engage stakeholders at various levels to gain support and drive engagement in strategic initiatives.Conduct thorough market research, competitor analysis, and industry trends assessment to identify opportunities for growth and innovation. Utilize data-driven insights to support decision-making and develop actionable strategies.Establish and implement performance measurement frameworks to track the progress and impact of strategic initiatives. Regularly analyze key performance indicators (KPIs) to identify areas for improvement and make data-informed recommendations.Develop and execute change management plans to ensure successful adoption of strategic initiatives within the organization. Proactively address potential resistance and drive a positive culture of change to maximize engagement and acceptance.Prepare and deliver comprehensive reports, presentations, and executive summaries to communicate progress, outcomes, and recommendations to senior leadership and stakeholders. Present complex information in a clear and concise manner. Foster a culture of continuous improvement by evaluating the effectiveness of strategic initiatives, identifying lessons learned, and implementing best practices. Stay abreast of industry trends and emerging technologies to drive innovation and enhance the organization's strategic capabilities. Show less

Processing Team Lead

• Apr 2019 - Jun 2023

Supervised and led a dynamic processing team, providing clear direction, guidance, and support to team members.Managed end-to-end processing workflows, optimizing procedures to ensure adherence to quality standards and reducing error rates.Conducted regular quality checks and implemented performance improvement plans, resulting in accuracy rate in processed work.Facilitated comprehensive training programs for new team members, accelerating their onboarding process and contributing to a seamless integration within the team.Monitored and identified areas for improvement, leading to successful achievement.Effectively communicated with cross-functional teams and senior management to coordinate processing activities and ensure seamless collaboration.Proactively addressed challenges and obstacles by employing strong problem-solving skills.Efficiently managed time and resources, optimizing productivity and meeting project deadlines consistently.Cultivated a positive work environment, motivating team members and fostering a culture of continuous improvement, resulting in an increase in employee satisfaction. Show less

School Coordinator

• May 2016 - Dec 2018

Private Tutor

• Apr 2016 - Oct 2018

Private tutoring for Spanish students and Elementary Math and Reading. Private tutoring for Spanish students and Elementary Math and Reading.

Mental Health Therapist

• Sep 2015 - May 2017

Account Representative

• Mar 2015 - Aug 2015

Create Monthly Sales Reports, Data Entry, Customer Service, Establish professional relationships with current and new clients, and team member of the Sales Department, all while assisting Administration. Create Monthly Sales Reports, Data Entry, Customer Service, Establish professional relationships with current and new clients, and team member of the Sales Department, all while assisting Administration.

Teller

• Mar 2010 - Jul 2011

Cash checks, Deposits and Withdrawals, Customer Service, Balance Cash Box and Vaults. Cash checks, Deposits and Withdrawals, Customer Service, Balance Cash Box and Vaults.